Summary
Overview
Work History
DoorDash Lab Accomplishment
Education
Skills
Certification
Timeline
References
Projects
References
Generic

Bin Chen

Summary

Detailed-oriented Business Operations Analyst at DoorDash with expertise in Python and SQL, enhancing delivery and operational efficiency. Proven ability to collaborate across teams, streamline operations, and implement data-driven strategies. Skilled in Power BI and Tableau, I excel in transforming insights into actionable solutions that drive organizational success.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Business Operations Analyst

DoorDash
San Francisco, CA
11.2023 - 12.2024
  • Worked within Google's team to gather requirements and improved delivery time by 30% (down from an average of 14 minutes to 8 minutes) by providing actionable insights and pushing key decisions (new infrastructure built).
  • Responsible for maintaining the dashboard and frequently querying SQLs that join dozens of tables (e.g., product, vendor, and customer). Also responsible for a daily scheduled refresh to analyze KPIs and ad-hoc requests, which are compiled into a report shared during weekly team calls.
  • Developed an automated Python script using APIs and webhooks to collect detailed project-related metrics for analysis; VBA script for Google Sheets to automate data entry and calculations; cleaned raw data imported from various sources feeding into the application.
  • Presented the first U.S. Launch of a new service sector to over 10,000 corporate members, including the senior director of DoorDash Lab.
  • communicated on Slack with cross-functional teams to troubleshoot APIs, applications, or debug system errors to resolve critical operational inefficiencies.
  • Conducted UI/UX and User Acceptance Testing (UAT), and assisted in rolling out and deploying new features (e.g., navigation bar, push notifications), which saved over $2,000 per month in order refund costs, and significantly reduced customer reports.

Research Assistant (Data Science)

Virginia Tech, Department of Engineering
05.2023 - 08.2023
  • Deployed sensors on the construction site (undergraduate laboratory building, completed by 2024) to collect operational and environmental data in real time.
  • Feature-engineered and transformed multiple data streams to train in computer vision and object-detection models.
  • Implemented data-driven strategies from predictive analysis, with team collaboration, achieving a 15% decrease in carbon emissions and an increase in operational efficiency.

Office Assistant

Virginia Tech, Department of Engineering
08.2022 - 12.2022
  • Managed data entry for laboratory orders
  • Examined order details during data entry to ensure data integrity.
  • Coordinated with professors and graduate students to set up conference schedules and reserve meetings.

DoorDash Lab Accomplishment

High-Level Overview:  

DoorDash Lab, the research and development division of DoorDash is launching a delivery sector called drone delivery where the customer can receive order from the sky and it is currently only available at Christiansburg, Virginia(pilot site),  Dallas-Fort-Worth, and Frisco, Texas(logistics-plannings)  

Wing = supply the drone and facilities,alphabet Inc. subsidiary, X project, Moonshot factory 

Most Notable Accomplishment:  

  • pushed the decision to build a closeby loading station - with data to backup - reduced avg delivery time from 14 min -> 10 min
  • Container change -> better quality of food -> less packaging time -> reduced avg delivery time to below 8 mins
  • Understand the user, what the customer wants and use their feedback to build our application - with python script that automates entire feedback collection process

            Features that were added to the app after my recommendations: 

                     ■ Hours of operation  

                     ■ Drone only label to each menu item  

                     ■ Shift terms of agreement before checkout page  

                     ■ Allow customer to select multiple drop off locations  

                     ■ Allow customer to reroute order to a normal dasher after technical issue

Education

Bachelor of Science - Business IT & Data Analytics(Minor)

Virginia Tech
Blacksburg, VA
01.2024

Skills

  • Python
  • Power BI
  • Tableau
  • MS SQL Server
  • Jira
  • Confluence
  • Salesforce

Certification

  • AWS Certified Solutions Architect - Associate (SAA), Amazon Web Services, 03/25
  • Google Data Analytics Professional Certificate, Google, 12/23

Timeline

Business Operations Analyst

DoorDash
11.2023 - 12.2024

Research Assistant (Data Science)

Virginia Tech, Department of Engineering
05.2023 - 08.2023

Office Assistant

Virginia Tech, Department of Engineering
08.2022 - 12.2022

Bachelor of Science - Business IT & Data Analytics(Minor)

Virginia Tech

References

References available upon request.

Projects

Arlington Property Sales | January 2025 – Present

  • Developed and maintained interactive Power BI dashboards that Integrated and analyzed 300,000+ property records, enabling clear visualization of market trends and helping identify key growth areas

References

References available upon request.

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Bin Chen