Bina Lujan

Operations Transformation Leader Jun 2021 – Present

• Partnered with stakeholder and SME teams to deliver enablement tied to enterprise process standardization
• Facilitated training, coach calls, and office hours to drive adoption of scalable operating models
• Captured risks, process gaps, and feedback to inform continuous improvement of SOPs and intake processes
• Implemented knowledge checks and maintained centralized resource hub to support governance, adoption, and post–go-live operations

Sr District Manager, Operations Sep 2019 - Jun 2021

• Managed regional collections to ensure consistent cash flow and financial performance
• Delivered executive-level operational updates as POD/Super POD Coordinator, driving stakeholder alignment
• Implemented standardized processes to address gaps and improve efficiency and scalability
• Led team of District Managers to drive client retention, growth, and operational performance
• Reported monthly P&L insights to senior leadership to support data-driven decisions

Sr Manager of Partner Channel Sales Enablement/Operations Jul 2017 - Mar 2019

Sr Manager of Retail Operations Oct 2014 - July 2017

Sr Project Operations Analyst Jun 2013 - Oct 2014

• Led team of 15 analysts supporting operations across 78 retail locations in five states, driving standardized processes and consistent execution
• Partnered with HQ and cross-functional teams to implement enterprise-wide inventory system, improving scalability and operational efficiency
• Identified and resolved POS system gaps, reducing wait times, improving customer experience, and minimizing shrink
• Developed playbooks, tools, and training to support large-scale initiatives and drive adoption of standardized processes
• Led end-to-end execution of store builds, remodels, and new site start-ups, ensuring on-time, seamless go-live readiness
• Coordinated cross-functional stakeholders and facilities partners to streamline approvals, vendor execution, and operational readiness