BINA SALLIT KELLEY
Twentynine Palms,CA
Summary
Hotel housekeeping operations professional with expertise in cleaning procedures and health and safety compliance. Assigns housekeeping tasks to balance workloads across staff. Maintains cleanliness standards to support guest comfort through room readiness and ongoing upkeep.
Overview
14
14
years of professional experience
Work History
Housekeeping Leader
Transient Housing Division - Road Runner Inn
Twentynine Palms, CA
06.2012 - 03.2023
- Led daily housekeeping activities and provided direction to employees to ensure assigned tasks were completed efficiently and according to established standards.
- Inspected guest rooms to verify cleanliness, readiness, and compliance with established quality standards.
- Trained new hires on cleaning procedures, room preparation, workplace expectations, and the proper use of housekeeping equipment.
- Conducted staff meetings to communicate daily assignments, operational priorities, and work instructions.
- Coordinated employee schedules and staffing assignments to align with lodging occupancy and operational needs.
- Prepared housekeeping reports and maintained records related to daily operations.
- Tracked supply usage and monitored inventory to optimize resource management and minimize waste.
- Organized housekeeping storage rooms and maintained orderly arrangements of supplies and equipment.
- Distributed daily assignments and ensured employees had the necessary equipment and supplies to perform their duties.
- Identified operational deficiencies and communicated concerns requiring corrective action.
- Provided guidance, coaching, and on-the-job training to enhance employee development and performance.
- Helped improve inspection results by reinforcing cleaning standards, monitoring work quality, and addressing deficiencies.
- Assisted management with maintaining consistent housekeeping operations, employee accountability, and guest service standards.
- Hours per week: 40
Housekeeping Supervisor
Marine Corps Hospitality Services
Twentynine Palms, CA
03.2023 - 10.2026
- Supervise daily housekeeping operations and coordinate work activities to maintain established cleanliness, quality, and service standards.
- Develop accurate daily work plans, prepare staff schedules, assign work areas, and provide employees with clear instructions, equipment, and supplies.
- Conducted room inspections to ensure adherence to MCHS brand standards, enhancing overall guest experience.
- Recruit, orient, train, and coach new employees on company policies, work procedures, cleaning methods, and the proper use and maintenance of equipment.
- Monitor inventory levels, issue supplies and equipment, and coordinate replenishment to ensure adequate resources for daily operations.
- Inspect assigned buildings and report maintenance deficiencies.
- Investigated guest complaints regarding housekeeping services, implemented corrective actions, and followed up to improve guest satisfaction.
- Coordinate housekeeping activities with other departments to support efficient operations and timely completion of assigned work.
- Executed housekeeping duties to address emergencies and staffing shortages.
- Maintain mishap and incident reports when workplace accidents occur.
- Monitored employee performance and reinforced expectations for attendance, productivity, quality, and professional conduct, fostering a positive work environment.
Education
Bachelor Of Science in Social Work - Social Case Study
Northern Christian College
Laoag City, Ilocos Norte, Philippines03-2003
Bachelor's degree -
Northern Christian College
Laoag City, Ilocos Norte, Philippines03-2003
Skills
- Room inspections
- Cleaning protocols
- Quality assurance
- Staff training
- Staff scheduling
- Inventory management
- Incident reporting
- Guest service
- Attention to detail
Language skills
English Spoken: Advanced | Written: Advanced | Read: Advanced, Tagalog Spoken: Advanced | Written: Advanced | Read: Advanced
Job-related training
Municipal Social Welfare and Child development
Timeline
Housekeeping Supervisor
Marine Corps Hospitality Services
03.2023 - 10.2026
Housekeeping Leader
Transient Housing Division - Road Runner Inn
06.2012 - 03.2023
Bachelor Of Science in Social Work - Social Case Study
Northern Christian College
Bachelor's degree -
Northern Christian College