Bina Taulung
Tacoma,WA
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in color matching and paint mixing. Proven ability to enhance customer satisfaction through active listening and personalized recommendations, contributing to increased sales. Recognized for optimizing store appearance and maintaining high-quality standards while adhering to safety protocols.
Overview
4
4
years of professional experience
Work History
Paint Associate
Home Depot
Tacoma, WA
06.2025 - Current
- Monitored employee performance to maintain quality and compliance with job standards.
- Assigned daily operational duties to team outlining day-to-day goals and priorities.
- Actively engaged customers to gather information on current and future paint projects.
- Proactively addressed customer inquiries regarding special orders or out-of-stock items.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Performed tinting, mixing and color matching of paint.
- Boosted team productivity by sharing knowledge and expertise in paint products with fellow associates.
- Optimized store appearance through effective merchandising strategies that highlighted key products and promotions.
- Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
- Consistently followed company policies and procedures to uphold quality standards in product offerings and services provided.
- Increased store sales by offering personalized recommendations based on customer needs and preferences.
- Assisted customers in color matching, effectively utilizing the latest technology to achieve desired results.
- Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.
- Maintained an organized workspace to ensure smooth operations during peak hours and high-traffic periods.
- Demonstrated strong attention to detail when mixing custom paint colors according to precise specifications.
- Provided comprehensive guidance on surface preparation, priming, painting techniques, and proper tool usage for optimal results.
- Performed demonstrations for customers to promote proper use and increase sales.
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Ensured a safe working environment by following proper procedures for handling, storing, and disposing of hazardous materials.
- Evaluated weekly performance to maintain sales goals and drive productivity levels.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Assisted personnel with suggestions and recommendations to resolve problem.
- Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
- Collaborated with team members to complete large-scale projects efficiently while adhering to strict deadlines.
- Enhanced customer satisfaction by providing expert advice on paint selection and application techniques.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
HMS Host International
SeaTac, WA
01.2025 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
Fullfillment Associate
Amazon
Lakewood, WA
05.2023 - 08.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Kept work areas neat, clean and free from debris.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Pre-assembled containers to be easily selected by packing associates.
Ticket Agent
Swissport USA
SeaTac, WA
01.2023 - 05.2023
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Sold, printed, and issued tickets to guests.
- Checked baggage at gate and loaded onto ramp.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Warehouse Associate
Amazon
DuPont, WA
11.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Operation Store Associate
AAFES
Joint Base Lewis McChord
03.2021 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Participated in training sessions to stay updated on product information and company policies.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Science - Nursing
College of The Marshall Islands
Marshall Islands05.2010
Skills
- Time management efficiency
- Active listening
- Color matching expertise
- Paint mixing
- Color matching
- Stock replenishment
- Order processing
- Upselling and cross selling
- Merchandise display creativity
- Loss prevention awareness
- Store maintenance capabilities
- Conflict resolution aptitude
- Sales techniques application
- Cash handling experience
- Merchandise replenishment
- Paint mixing proficiency
- Safety protocol adherence
- Painting technique demonstrations
- Quality control
Languages
Kosraean
Elementary
Timeline
Paint Associate
Home Depot
06.2025 - Current
Cashier
HMS Host International
01.2025 - 05.2025
Fullfillment Associate
Amazon
05.2023 - 08.2024
Ticket Agent
Swissport USA
01.2023 - 05.2023
Warehouse Associate
Amazon
11.2022 - 01.2023
Operation Store Associate
AAFES
03.2021 - 11.2022
Associate of Science - Nursing
College of The Marshall Islands