Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Binal Patel

Harrisburg,PA

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation, business needs and multitasker.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

Kiara Hospitality LLC
05.2023 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Accounting Intern

K.P Enterprise
03.2020 - 03.2022
  • Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
  • Assisted in streamlining financial processes for improved efficiency through automation implementation.
  • Prepared accurate financial reports by compiling data and analyzing trends for management review.
  • Improved internal controls with the development of new policies and procedures to mitigate risks.
  • Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
  • Collaborated with audit teams to ensure compliance with applicable accounting standards and regulations.
  • Facilitated accurate payroll processing by performing necessary calculations, deductions, adjustments, and verifications.
  • Gained hands-on experience with various accounting software programs such as Excel and Quickbooks, enhancing overall efficiency in weekly tasks.
  • Compiled monthly journal entries into general ledger system.

Education

Master of Commerce - Specialization in Accountancy

GLS University
Ahmedabad, India
02.2020

Bachelor of Commerce - Advance Accounting And Auditing

Gujarat University
Ahmedabad, India
01.2018

Skills

  • Hospitality services
  • Team building and supervision
  • Scheduling and Planning
  • Issue Resolution
  • Complaint Management
  • Task Delegation
  • Cash Handling Accuracy
  • Cash Management
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Decision Making Aptitude
  • Team building proficiency
  • Room assignments
  • Computer Reservations Systems
  • Inventory Oversight

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Limited Working

Timeline

Front Desk Supervisor

Kiara Hospitality LLC
05.2023 - Current

Accounting Intern

K.P Enterprise
03.2020 - 03.2022

Master of Commerce - Specialization in Accountancy

GLS University

Bachelor of Commerce - Advance Accounting And Auditing

Gujarat University

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Binal Patel