Binal Patel
Bradenton,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
The UPS Store
01.2023 - Current
- As Assistant Manager at The UPS Store, played crucial role in ensuring smooth operation of store.
- Responsibilities included team supervision, customer service, inventory management, store operations, and vendor relations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed approximately 30 or more incoming calls, emails and faxes per day from customers.
Front End Supervisor
Sam's Club
03.2018 - 11.2022
- As Cashier Supervisor at Sam's Club, excelled in managing checkout area and ensuring seamless customer experiences
- Responsibilities included supervising cashiers, maintaining cash registers, and addressing customer complaints.
- Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
Team Leader
JCPenney
10.2015 - 03.2018
- Started as cashier and was subsequently promoted to Team Leader at JCPenney
- Responsibilities included handling cash transactions, supervising cashiers, and providing exceptional customer service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Front End Lead
Target
03.2012 - 09.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Education
Associate Degree in Nursing - Nursing
University of Kentucky
Kentucky Point, KY05.2016
High school diploma -
Corbin High School
Corbin, KY05.2012
Skills
- Team motivation
- Task Delegation
- Customer Relationship Management
- Documentation
- Multitasking
- Excellent Communication
- Reliability
- Attention to Detail
- Customer service (10 years)
- Retail sales (10 years)
- Forklift (2 years)
- Account management
- Organizational skills (6 years)
- Microsoft Office
- Supervising experience
- Leadership
- Assistant Manager Experience
- Money Handling
- Product and service knowledge
Languages
Hindi
Native or Bilingual
Timeline
Assistant Manager
The UPS Store
01.2023 - Current
Front End Supervisor
Sam's Club
03.2018 - 11.2022
Team Leader
JCPenney
10.2015 - 03.2018
Front End Lead
Target
03.2012 - 09.2015
Associate Degree in Nursing - Nursing
University of Kentucky
High school diploma -
Corbin High School
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