Binal Patel
Greentown,PA
Overview
6
6
years of professional experience
Work History
Bureau of Programs Initiatives Reintegration Outreach(PIRO)
Department of Military and Veterans Affairs
Fort Indiantown Gap, PA
10.2023 - 10.2024
- Contributes to an impartial review committee and assessment body to guarantee the project's successful completion.
- Respond to problems presented inside the department by having them suitably assessed, looked into, and settled.
- Collaborates with other staff and departments (Quality Assurance/Risk Management, Internal Audit, Employee Relations, Chief Counsel, National Guard Bureau, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution as well as performs independent investigations.
- Monitors resolution progress to ensure timely and effective implementation.
- Works with staff to develop correction plans to resolve and set precedent for emergent compliance vulnerabilities.
- Evaluates and communicates the need for Performance Improvement Projects.
- Works with Employee Relations staff to review and update Standards of Conduct to ensure up-to-date applicability to emerging situations.
- Assists in the development of the agency Compliance and Ethics plan and trains agency staff on that plan.
- Assists with the development and delivery of effective compliance and ethics training at all DMVA locations.
- Promotes the prevention, detection, and resolution of instances of conduct that do not conform to federal or state law, as well as to internal policies, procedures, and program requirements.
- Provides input for the revision of policies and procedures for the general operation of the Program and its related activities to prevent illegal, unethical, or improper conduct.
- Remains cognizant of current and changing regulatory compliance requirements from federal and state agencies.
- Assists in maintaining an effective compliance communication program, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures.
- Reviews proposed and revised legislature and provides comments for changes and compliance and ethics program impact.
- Attends periodic conferences with the Deputy for Administration General and senior management officials to provide updated information and discuss major changes to the regulatory environment or laws affecting long-term care as well as Compliance and Ethics in the commonwealth.
- Performs other related duties as required.
Bureau of Veterans Home
Fort Indiantown Gap, PA
10.2023 - 10.2024
- Monitor and evaluate the admissions process in each home to ensure adherence to proper admissions procedures and all applicable DMVA, BVH, Commonwealth, and Federal policies, rules, regulations, and laws governing admissions.
- Collaborate with homes’ Admissions and Marketing Coordinators and other key homes’ personnel to develop, analyze, and enhance admissions’ program policies and operating procedures.
- Acquire and analyze industry trends to develop recommendations for the enhancement of existing services or the development of new services to obtain and maintain a competitive advantage in the long-term nursing care market.
- Monitor and evaluate homes’ admissions data.
- Perform daily, weekly, monthly, and annual reviews on the admissions process through analysis of the homes’ census data.
- Utilize admissions and census data to assess marketing plan performance and formulate plan and process improvements to enhance admissions numbers.
- Resolve elevated customer issues and complaints related to the admissions process when homes’ Admissions and Marketing Coordinators are unable to resolve them.
- Provide training, mentoring, and coaching to homes’ Admissions and Marketing Coordinators in the areas of marketing/sales, advertising, public relations, and admissions policies and procedures.
- Provide individualized and group feedback regarding marketing and admissions performance.
- Conduct regular video conferences with homes’ Admissions and Marketing Coordinators to discuss issues, questions, and concerns.
- Coordinate marketing and admissions efforts and initiatives.
- Plan and conduct an annual Admissions and Marketing Coordinator conference to provide training, share ideas, and plan/review marketing plan and admissions goals.
- Perform other related duties as required.
- Develop the Bureau’s statewide strategic marketing plan in collaboration with BVH central office management staff, key homes’ personnel, and the six homes’ Admissions and Marketing Coordinators to promote admissions at the Department’s Veterans’ homes.
- Obtain approval for the marketing plan and related initiatives through liaison with the Public Affairs Office.
- Develop marketing materials, public relations campaigns, and other measures in conjunction with BVH staff and the Public Affairs Office to maximize public exposure and broaden public knowledge of the state Veterans’ homes.
- Represent the BVH at public events, trade shows, conferences, and meetings of Veterans’ organizations to build rapport throughout the Veterans’ community.
- Conduct presentations to elicit support for BVH initiatives and to promote referrals to the homes.
- Gather market information and perform research of market trends in long term nursing care to better tailor marketing and sales approaches in promoting admissions to the state Veterans’ homes.
- Review and approve individual home’s local marketing plans.
- Recommend enhancements and modifications to the individual plans to ensure alignment and integration with the Bureau’s overall strategic plan.
Gino J. Merli Veterans Center
Scranton, PA
06.2021 - 12.2022
- Review of policies and procedures with respect to their applicability to federal state and local health and safety laws and rules, including resident’s bill of rights.
- Develop an understanding of the admissions procedure and the Facility’s approach for welcoming and orienting new resident.
- Time spent in department to cover: Understand roles and functions of organizational chart, Participate and observe budgets and budget monitoring, Staffing patterns, needs and problems of supplemental staffing, Relationships, interaction with other departments, Resources used for marketing and marketing research.
- Provide information discovered through or during projects to interdisciplinary team members and develop tools as solutions.
- For instance, I've developed admissions book as to make the admissions process simple for the family, facility.
- Experienced creating a public 'secret Santa' event for December 2022, where have expertise managing personnel, taking care of residents' dietary needs, doing market research on activity trends, and supervising food and costume requirements.
- During residency, I delivered instructional sessions at the university under the supervision of my mentor.
- Identify, design, and engage in changing room research while launching the air-heating project and making improvements without compromising resident rights.
- Attending admissions meetings, going through the entire application process from beginning to end, and using my education's knowledge and expertise to develop ideas and demonstrate my leadership style.
- Attending ACHE conferences/networking sessions and conventions in areas of competence, as well as attending advisory council meetings at three different VA homes.
- Residency/AIT hours allocation and completion in each department.
CVS Caremark
Wilkes Barre, PA
11.2020 - 06.2021
- Reading, interpreting, and entering prescriptions into the computer system accurately and effectively in a timely manner.
- Screening orders, researching and reviewing prescription overrides.
- Analyzing and resolving escalating prescription problems.
- Aid development and improve workflow.
- Communicate with customers and physicians for prescription clarification, substitutions, and formulary changes.
Geisinger Community Medical Center
Scranton, PA
12.2019 - 11.2020
- Fill medications in Omnicell on floors, check Expiration date medications on floor while taking the cart fill (Omnicell) run.
- Compound the creams as per labels.
- Prepare compounding intravenous solutions.
- Restocking automated medication dispensing systems.
- Make liquids i.e., Omeprazole/ Glucerna using hand washing techniques and other sterile requirements.
- Get all liquid medications ready as per single doses in oral syringes with appropriate expiration dates and stickers i.e., oral use only, do not refrigerate, shake well.
- Bring all return meds and dispose it in appropriate manner separate all HIPAA labels from all meds before putting in garbage.
- Get code carts, emergency box ready and also exchange or deliver to the floors when needed.
- Keep up with Outdates medications and always make sure with the expiration dates.
ProCare LTC
Farmingdale, NY
06.2018 - 01.2019
- Feeling LOA (leave of absence) for residents.
- Packaging medication (check quantity and actual pills to match with labels) to be reviewed by Pharmacist.
- Organized and prioritized a variety of tasks to reduce deliver wait time.
- Help to packing medications by floors.
- Sort medications by old age home names after pharmacist check it.
Timeline
Bureau of Programs Initiatives Reintegration Outreach(PIRO)
Department of Military and Veterans Affairs
10.2023 - 10.2024
Bureau of Veterans Home
10.2023 - 10.2024
Gino J. Merli Veterans Center
06.2021 - 12.2022
CVS Caremark
11.2020 - 06.2021
Geisinger Community Medical Center
12.2019 - 11.2020
ProCare LTC
06.2018 - 01.2019
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