Bincy Thomas
Summary
Detail-oriented QA Analyst with a Bachelor's degree in Computer Science, combining technical expertise and hands-on testing skills to ensure the delivery of high-quality software. Possesses a solid foundation in manual testing, evolved into proficiency in automation tools such as Playwright, Postman, and Python. Holds ISTQB Foundation Level and Acceptance Testing certifications, reinforcing a structured approach to quality assurance. Currently pursuing a QA Automation Engineer role, focusing on building scalable test automation frameworks and enhancing CI/CD pipelines. Committed to continuous learning and innovation, with personal projects demonstrating a dedication to quality through automated regression testing and backend data validation using SQL.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Software Test Engineer
Innovative Business Concepts
04.2023 - Current
- Successfully managed the production of weekly and daily reports to City Hall used for the Asylum Seeker Crisis
- Strategically perform quality assurance analysis for ad hoc requests and validated a 50-page report destined for the mayor to attain data accuracy, effectiveness and completeness
- Highlights:
- Developed and executed comprehensive test plans to validate software functionality and performance.
- Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.
- Implemented automated testing frameworks to enhance testing accuracy and reduce manual effort.
- Conducted regression testing to ensure new features do not adversely affect existing functionalities.
- Analyzed user requirements and specifications to create detailed test cases aligned with business objectives.
- Led process improvement initiatives that streamlined QA workflows, resulting in increased team productivity.
- Ensured adherence to quality standards by performing thorough reviews of test documentation and results.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Leveraged root cause analysis techniques to identify recurring issues and drive long-term solutions within the development process.
- Developed and maintained quality assurance procedure documentation.
- Kept scripts and test cases updated with current requirements.
- Developed and maintained defect databases for known issues.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Application Support Analyst
Innovative Business Concepts
04.2023 - 04.2024
- Solved technical issues with Salesforce applications and escalated to business analysts and project management office teams
- Interfaced with System Integrator Professionals to identify data defects, provide user training, and user management bulk uploads
- Delivered technical assistance to clients on Salesforce applications designed for the Asylum Seeker Initiative
- Engaged in testing new application functionalities before deployment and during Smoke testing phases within set timelines
- Actively conducted daily scrum meetings to align with project scope and maintained support documentation in SharePoint
- Deliverables:
- Collaborated with development teams to implement software updates and patches efficiently.
- Provided technical support and training for end-users to improve application utilization.
- Led cross-functional meetings to prioritize application support tasks and streamline workflows.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
Technical Support Specialist
Xpetize Technology Solutions Pvt. Ltd.
04.2014 - 03.2016
- Coordinated with Level 1 technical support specialists and escalated a wide range of support desk tickets
- Involved in onboarding and training incoming junior technical support specialists with an aim to resolve customer service issues
- Provided Tier 1 help desk customer service and managed complex tickets and analyzed customers' feedback
- Deliverables:
- Resolved technical issues for clients, ensuring timely and effective support.
- Conducted system diagnostics to identify software and hardware malfunctions.
Technical Support Specialist
Elementz IT Solution
01.2012 - 03.2013
- Communicated an effective technical support to clients on software and hardware devices within set timeframes
- Managed a gamut of incoming live calls & mail requests and provided accurate, valid & other details using the right methods/tools
- Developed and maintained professional relationships with customer accounts through open and interactive communication
- Deliverables:
Education
Bachelor Degree - Computer Science/ Engineering
CUSAT University
Skills
- Experience with Salesforce
- Data manipulation using SQL
- Proficient in JotForm
- Experience with QuickBase
- Bean management
- Experience in conducting user acceptance testing
- Agile Methodologies
- Applications Deployment Support
- System and Process Optimization
- Comprehensive manual testing expertise
- Regression testing
- Black box testing
- Smoke testing
- Functional testing
- Test plan creation
- End-to-end testing
- API testing
- SQL query writing
- Software development tools: JIRA, confluence
- Test case creation
Certification
- Certified Tester in Acceptance Testing (ASTQB – ISTQB, U.S.)
- Certified Tester Foundation Level (ISTQB)
Timeline
Software Test Engineer
Innovative Business Concepts
04.2023 - Current
Application Support Analyst
Innovative Business Concepts
04.2023 - 04.2024
Technical Support Specialist
Xpetize Technology Solutions Pvt. Ltd.
04.2014 - 03.2016
Technical Support Specialist
Elementz IT Solution
01.2012 - 03.2013
Bachelor Degree - Computer Science/ Engineering
CUSAT University
Section name
- Deliverables:
- Techno-Functional Business Analysis:
- Assist Customer & Technical teams for platform deployment focused on Salesforce, ServiceNow, ticketing systems, and Jotform
- Deliver techno-functional support to business units through ad-hoc analysis, reporting, new process programming & reporting
- Troubleshoot systems & applications as required by optimizing performance, resolving issues and following-up on key matters
- Log and track defects, issues, and deviations through implementation of test cases, test scripts and quality assurance goals
- Execute test cases within a user acceptance testing environment to evaluate new functionalities on a guest intake application
- Conduct scrum meetings with project management, QA, and BA teams, align on vendor issues, and UAT planning & deployment
- Care Management:
- Monitor delivery of care services and follow up to members, caregivers & providers to verify members transitioned or appropriate care service in a timely manner
- Develop, maintain, and adjust individualized care plans for high-risk patients that address both medical and social barriers
- Interface with providers, community-based organizations, stakeholders, and governmental entities to support members, and caregivers in accessing essential care practices
- Define a wide range of care and service plans with care team as per services; employment, housing, independent living, justice, and care, community transitions
- Business Coordination & Liaison:
- Acts as a liaison between hospitals, care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination
- Collaborate with quality assurance team to conduct testing of CRM application functionality within the Salesforce domain
- Define test plans, project scope and business solutions by assisting key users, clients and stakeholders during UAT
- Develop data dictionaries, translate technical concepts into user-friendly documentation for both internal teams & stakeholders
- Conduct gap analysis between existing & new functionalities and lead cross-functional meetings for UAT and test validation
PROFILE SYNOPSIS
- Organizations Associated with:
- Innovative Business Concepts | Xpetize Technology Solutions Pvt. Ltd | Elementz IT Solution
- Consulting ability to provide advice on test planning, project scoping and data validation with users & stakeholders during UAT
- Adept in deploying community resources for patients and their families in liaison with agencies regarding social work issues
- Capability to perform ad-hoc reporting, data analysis and validation while developing test strategies based on project needs
- Technical proficiency in requirement solicitation, technical design, programming & documentation of business applications/systems
- Skilled at developing multi user, real-time & database solutions to automate processing and optimize existing business systems
- Success in using patient-centered motivational interviewing techniques to build rapport and help patients improve their health
- Business analysis expertise to identify & resolve technical alternative solutions by assessing the financial impact of issues identified in data management and process optimization
- Ability to use team-based communication strategies to close the loop on referrals, hospital follow-ups in the patient's care plan
- Strong communication, presentation, leadership, coordination and problem-solving skills; committed to tight deadlines, cost control, and quick turnaround times
Section name
- Deliverables:
- Techno-Functional Business Analysis:
- Assist Customer & Technical teams for platform deployment focused on Salesforce, ServiceNow, ticketing systems, and Jotform
- Deliver techno-functional support to business units through ad-hoc analysis, reporting, new process programming & reporting
- Troubleshoot systems & applications as required by optimizing performance, resolving issues and following-up on key matters
- Log and track defects, issues, and deviations through implementation of test cases, test scripts and quality assurance goals
- Execute test cases within a user acceptance testing environment to evaluate new functionalities on a guest intake application
- Conduct scrum meetings with project management, QA, and BA teams, align on vendor issues, and UAT planning & deployment
- Care Management:
- Monitor delivery of care services and follow up to members, caregivers & providers to verify members transitioned or appropriate care service in a timely manner
- Develop, maintain, and adjust individualized care plans for high-risk patients that address both medical and social barriers
- Interface with providers, community-based organizations, stakeholders, and governmental entities to support members, and caregivers in accessing essential care practices
- Define a wide range of care and service plans with care team as per services; employment, housing, independent living, justice, and care, community transitions
- Business Coordination & Liaison:
- Acts as a liaison between hospitals, care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination
- Collaborate with quality assurance team to conduct testing of CRM application functionality within the Salesforce domain
- Define test plans, project scope and business solutions by assisting key users, clients and stakeholders during UAT
- Develop data dictionaries, translate technical concepts into user-friendly documentation for both internal teams & stakeholders
- Conduct gap analysis between existing & new functionalities and lead cross-functional meetings for UAT and test validation
Similar Profiles
Donavon JohnsonDonavon Johnson
Culinary Assistant at Innovative Catering ConceptsCulinary Assistant at Innovative Catering Concepts
BHARATH KUMAR R.KBHARATH KUMAR R.K
Customer support executive at Big Basket Innovative Retail Concepts Pvt ltdCustomer support executive at Big Basket Innovative Retail Concepts Pvt ltd
Rakesh RampalliRakesh Rampalli
Senior Principal Engineer at Bigbasket [Innovative Retail Concepts Pvt. Ltd]Senior Principal Engineer at Bigbasket [Innovative Retail Concepts Pvt. Ltd]
Ainur SulaimanAinur Sulaiman
Software Test Engineer, Test Automation Engineer at ThentiaSoftware Test Engineer, Test Automation Engineer at Thentia
Jagadish GJagadish G
Senior Software Engineer/Senior Software Test Engineer at Bosch Global Software SolutonsSenior Software Engineer/Senior Software Test Engineer at Bosch Global Software Solutons