Bindiya Chouhan
Troutdale,OR
Summary
Detail-oriented professional with 7 years of experience in strong analytical aptitude of customer due diligence process and approach to identify patterns and trends to communicate risks to management. Advance knowledge on how to execute KYC process focusing on exceptions in line with regulatory standards and jurisdictions. Knowledgeable on complex client onboarding, on regulatory compliance with applicable laws, standards, internal controls, process evaluations and procedures. Loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Very driven to meet deadlines with good organizational and multi-tasking skills. Seeking a position to develop and excel while giving the best to an employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Support Associate (Hybrid Remote)
Bank Of America
10.2015 - 05.2023
- Managed comprehensive duties in 100% remote environment with minimal supervision.
- Manage existing/new clients request on account opening/onboarding process, overdraft monitoring, wires escalations, and manage risk.
- Responsible for inspection and data integrity of portfolios, including accuracy of CIP and relationship data.
- Oversee operation execution on behalf of client on account opening, KYC/AML/EDD are all in compliance with regulations, polices and procedures.
- Partner with Relationship Manager on management of AML/KYC refresh outreach processes and client activity monitoring processes for client.
- Identify accuracy in risk rating for individual/non-individual accounts to highlight risk jurisdictions, cash intensive/high risk businesses for Politically Exposed Persons and Senior Exposed Figure.
- Conduct enhanced due diligence research in attempts to find background information to aid relationship managers to decision in initiating, maintaining or closing business relationships.
- Cross trained in extensive due diligence investigations using public and private databases in accordance's with Anti-Money Laundering, Bank Secrecy Act and other regulatory standards to prevent operational and reputational risks.
- Advance knowledge on domestic and global KYC refreshes. Prepare bi-weekly reports and share with Team to track monthly KYC refresh dues and provide guidance to peers on complex domestic and global KYC refresh process and identify risks and prioritize areas of focus, educate associate on avoiding risks and create action plans to correct issues.
- Perform as KYC Champion to ensure peers have safe places for open dialogue, get direct input on KYC processes and controls, listen to recommendations and how we can improve KYC/AML experience for both clients and associates, brainstorm and process solutions to issues identified, and share best practices.
- Interact with Senior Management and Relationship Manager to ensure and review all KYC requirements are met for client on-boarding and maintain detail records on clients while analyzing and inputting new client data.
Store Manager
PHV Corporation
02.2012 - 10.2015
- Overseeing daily operations of staffing, training, and expanding business plans.
- Investigate and resolved customer issues and complaint.
- Handled all queries and client feedback in professional manner.
- Communicated with support team and implemented organization's operational guidelines, standards, and policies.
- Took active role in networking, recruiting, hiring, training, and developing store associates.
- Audited and managed operational activities.
- Documented and prepared Weekly Business Summary.
- Designed and coordinated training programs for employees in order to enhance work efficiency.
- Fostered team atmosphere while supervising coworkers.
- Balanced cash registers, prepared cash deposits.
- Maintained real-time inventory.
- Reconciled charge slips, coupons, and vouchers to sales reports.
- Maintained knowledge of weekly promotions, policies regarding payment and exchanges, and security standards.
Education
Bachelor of Science - Accounting, Marketing, Leadership Management.
Eastern Oregon University
La Grande, OR06.2012
Skills
- Goal Orientated
- Multitasking abilities
- Critical thinking
- Information gathering
- Compliance documents
- Document reviews
- Data Entry
- Business Operations
- Internal Audits
- Team Management
- Conducting Investigations
- Quality Control
Certification
- Earned an Advance Management Certification
- CAMS Certification in process
Technology
- Collaboration Tools: Zoom, Skype, Dropbox, WebEx, GoToMeeting, Seismic Source, Intralink
- Productivity Tools: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides)
- Additional: Navigator, Cisco Citrix, Sales Force, Interact, Boss, Nexis Lexis
Timeline
Sales Support Associate (Hybrid Remote)
Bank Of America
10.2015 - 05.2023
Store Manager
PHV Corporation
02.2012 - 10.2015
Bachelor of Science - Accounting, Marketing, Leadership Management.
Eastern Oregon University
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