Bindiya Patel
Summary
Manager, Product Development & Strategy with extensive experience in product support and member services. Proven track record in boosting client investments, enhancing productivity, and ensuring high customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Manager, Product Development & Strategy
Envisant
08.2021 - Current
- Collaborated with team members and management to foster a high-performing work environment, consistently supporting and contributing to team goals.
- Engaged with multiple fintech vendors to evaluate their ability to meet client needs.
- Proactively identified and seized opportunities to enhance productivity and efficiency, overcoming obstacles to ensure successful task completion.
- Focused on customer needs by analyzing feedback and adapting strategies to create value and maintain high customer satisfaction levels.
- Administered various programs internally, resulting in a 50% rise in client investment in the initial year.
- Organized and prioritized tasks effectively, leading to successful project completion and positive results.
Product Support Specialist
Envisant
01.2015 - 08.2021
- Create & present portfolio analysis for clients to identify growth opportunities for their credit card program.
- Create and coordinate canned campaigns to promote credit card program and create analysis to figure out promotion success.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Maintained up-to-date knowledge of industry trends and competitor offerings, enabling more effective client consultations when discussing product benefits.
Senior Member Service Representative
Envisant
01.2004 - 12.2014
- Strengthened relationships with members through personalized interactions and attentive service.
- Boosted retention rates with diligent follow-ups on member inquiries and timely resolution of issues.
- Improved member satisfaction by promptly addressing concerns and providing efficient solutions.
- Developed rapport with members through active listening and empathetic responses to their concerns.
- Ensured compliance with federal regulations by staying updated on industry changes, applying necessary adjustments to internal processes accordingly.
Education
Bookkeeping - Accounting
Coursera
Online05.2023
BBA - Business Administration & Accounting
Sardar Patel University
India08.1998
Skills
- Time management
- Database Management
- Highly versatile; quickly masters new roles, responsibilities, processes, and environments
- Seasoned professional having deep expertise in project management, program analysis, Microsoft Office, and Monarch
- Positive Attitude
- Adaptability and Flexibility
Timeline
Manager, Product Development & Strategy
Envisant
08.2021 - Current
Product Support Specialist
Envisant
01.2015 - 08.2021
Senior Member Service Representative
Envisant
01.2004 - 12.2014
Bookkeeping - Accounting
Coursera
BBA - Business Administration & Accounting
Sardar Patel University