Bindusree Penamalli
Maryville,MO
Summary
Goal-driven Trainer successful in working with both employees and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing 3.5 years of experience assessing training needs and conceptualizing training materials. Skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 3.5 years.
Overview
3
3
years of professional experience
Work History
Business Trainer/Senior Process Associate
Accenture Solutions Private- Meta
Bangalore, Karnataka
01.2019 - 05.2022
- Conducted monthly meetings with stakeholders to review process performance metrics.
- Managed the development of operational policies, procedures, and standards for customer service operations.
- Created reports on process performance metrics for senior management review.
- Assisted in the onboarding of new employees by providing training materials and guidance.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
- Supported special projects upon request from department manager.
- Consistently achieved all deadlines, including those requiring month-end reporting.
- Managed 25 member team and provided quick responses to questions and resolutions to issues.
- Organized seminars, workshops, and team building activities to improve business processes.
- Assisted with the development of instructional materials such as handouts, manuals, and videos.
- Monitored trainees' progress throughout their programs and provided support when needed.
- Established relationships with external vendors in order to provide additional resources for training needs.
- Developed creative ways of engaging employees in ongoing professional development opportunities.
- Compiled and analyzed weekly trainee retention reports.
- Produced training materials to engage and educate individuals.
- Trained new hires on best practices and protocols to reduce process gaps.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Executed business plans and developed self-help tools, user assistance documentation and product training initiatives.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Created and offered additional materials to enhance training.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Selected and assigned instructors to conduct training.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Education
Master of Science - Applied Computer Science
Northwest Missouri State University
Maryville, MO12-2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Audisankara College of Engineering & Technology
AndhraPradesh04-2018
Skills
- Human Resources Management
- Innovation management
- Business Analysis
- Coaching and Mentoring
- Stakeholder Management
- Course Materials Development
- Assignment Delegation
- Virtual Learning Management
- Program Monitoring and Tracking
- Orientation and Onboarding
- Lectures and Discussions
- Training Method Development
- Motivational speaking
- Employee Performance Reviews
- Meta Advertisement Policy training
CERTIFICATIONS
- Power BI-Udemy (Currently Training)
- SQL and Python certifications-Udemy (Currently Training)
PROJECTS
- Exploratory Data Analysis on Superstore Sales: Coordinated to complete the project using Tableau and Superstore datasets under Advanced Database Management Course
- Crime rate prediction and analysis: Worked on the closure of the project using data analysis and Pivot charts under project management course.
- IHSA-Inter Collegiate Horse Show Association (Regional): Created a web page based on Client requirements for the Horse Show. Front-end & Backend technologies like JavaScript, HTML has been used. MySQL database has been used due to client priority.
- Stree Factor Management Survey- Prepared an analysis around the major 5 factors that are increasing stress among the students using tableau. Dataset has been taken under Survey 2023
Timeline
Business Trainer/Senior Process Associate
Accenture Solutions Private- Meta
01.2019 - 05.2022
Master of Science - Applied Computer Science
Northwest Missouri State University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Audisankara College of Engineering & Technology
Similar Profiles
Nikita JaiswalNikita Jaiswal
Senior Test Analyst at Accenture Solutions PrivateSenior Test Analyst at Accenture Solutions Private
Kiran Kumar NKiran Kumar N
Order to Cash Application Analyst / Cash Application Specialist at Accenture Solutions Private LimitedOrder to Cash Application Analyst / Cash Application Specialist at Accenture Solutions Private Limited
Abia MathildesAbia Mathildes
Clinical Data Programming Scientist at Accenture Solutions Private LtdClinical Data Programming Scientist at Accenture Solutions Private Ltd
PAIGE HARDYPAIGE HARDY
Veterinary Assistant at Nodaway Veterinary ClinicVeterinary Assistant at Nodaway Veterinary Clinic
SRI. SAILAJA KODALISRI. SAILAJA KODALI
Project Manager/Scrum Master at Erie InsuranceProject Manager/Scrum Master at Erie Insurance