Bineisy Sanchez Rodriguez
Raleigh,NC
Summary
Dynamic travel consultant with over 13 years in the hospitality industry, specializing in group sales and customer relationship management. Proven ability to develop customized travel solutions and strengthen partnerships, driving satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
TRAVEL CONSULTANT
FLIGHT CENTER TRAVEL GROUP
Montvale, NJ
10.2017 - 05.2026
- Coordinated travel itineraries including flights, accommodations, and activities.
- Attended travel agents' inquiries, quoted groups, insurance, and tours, and modified existing reservations to enhance client satisfaction.
- Responded to travel agents' emails and fostered business relationships to generate new leads and expand client base.
- Handled phone calls and responded to agents' questions, providing timely support to improve service delivery.
- Resolved customer inquiries and issues promptly through effective communication.
- Making and sending invoices. Actively working with excel, word and other programs. Chat representative for TA inquiries on live booking.
GROUP SALES MANAGER -WHOLESALERS
MELIA HOTELS INTERNATIONAL
Dominican Republic
01.2013 - 01.2016
- Acted as liaison between group sales abroad and management team at Paradisus Melia Hotel [D.R.], coordinating incoming group deposits, reservations, and rooming lists for seamless hospitality.
- Drafted agreements with wholesalers, detailing terms, conditions, and payment schedules to facilitate successful partnerships.
- Creating new group sales packages and coordinating various group travel plans for travel across USA, Canada and the Caribbean.
- Developed strategic partnerships with local businesses for event collaboration.
- Maintained accurate records of orders and customer information to support effective sales operations.
WEDDING COORDINATOR
MELIA HOTELS INTERNATIONAL
Dominican Republic
01.2012 - 01.2013
- Coordinated logistics for wedding groups, ensuring seamless event operations.
- Managed on-site operations to ensure seamless event execution and guest satisfaction.
- Facilitated communication among clients, vendors, and hotel staff to streamline planning process.
- Organized timelines, schedules, and checklists to maintain workflow efficiency during events.
- Managed reservations and communicated with travel agents and wholesalers to secure accommodations and adjustments.
- Site inspections to Future Brides to see venues, wedding menu (when applicable), Spa, hotel's room, and all the interesting spots.
Education
Master Degree - Hospitality Industry, Hotel Managment
CETT
Barcelona, Spain01-2011
Bachelor's degree - Tourism Management & Tourism
APEC UNIVERSITY
Dominican Republic01-2008
Skills
- Travel Agency Sales
- Travel Itinerary Planning
- Travel planning
- CUSTOMER SERVICE
- CUSTOMER RELATIONSHIP MANAGEMENT
- COMPUTER KNOW-HOW
- TEAMWORK
- LEADERSHIP
- HIGH COMMUNICATION
References
- Rodolfo Cresta, 3057678370
- Candida Rodriguez, 9179632298
- Jhon Acosta, 3479515345
- Patricia Cusano, 6463903226
Languages
- Spanish
- English
- Portuguese
Timeline
TRAVEL CONSULTANT
FLIGHT CENTER TRAVEL GROUP
10.2017 - 05.2026
GROUP SALES MANAGER -WHOLESALERS
MELIA HOTELS INTERNATIONAL
01.2013 - 01.2016
WEDDING COORDINATOR
MELIA HOTELS INTERNATIONAL
01.2012 - 01.2013
Master Degree - Hospitality Industry, Hotel Managment
CETT
Bachelor's degree - Tourism Management & Tourism
APEC UNIVERSITY