Bineshwar Guman
Queens
Summary
Demonstrated proficiency in communication and problem-solving skills to enhance customer satisfaction and operational efficiency. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.
Overview
12
12
years of professional experience
Work History
Parts Sales Associate
Gabrielli Truck Sales
08.2018 - 11.2024
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Collaborated with team members to consistently achieve and exceed monthly sales targets.
Technical Specialist
B&H Photo & Electronics Corp.
06.2017 - 06.2018
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Troubleshot and resolved mechanical and electrical issues in various electronics.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Auto Parts Counterperson
Arch Auto Parts
09.2012 - 03.2015
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ensured compliance with company policies and industry regulations regarding the sale, storage, and handling of auto parts.
- Provided expert advice on product features, installation procedures, and maintenance recommendations for customers.
- Enhanced the reputation of the business by consistently providing exceptional customer service and maintaining in-depth knowledge of products and services offered.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Successfully upsold additional products or services when appropriate by demonstrating their benefits to the customer''s specific needs.
- Established trust with customers through honest assessments of their vehicle problems and recommending appropriate solutions.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06.2010
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Expert in CDK portal
- Specialize in Volvo, Mack, Kenworth,IMPACT, Decisive
- Email communication
- Verbal and written communication
Timeline
Parts Sales Associate
Gabrielli Truck Sales
08.2018 - 11.2024
Technical Specialist
B&H Photo & Electronics Corp.
06.2017 - 06.2018
Auto Parts Counterperson
Arch Auto Parts
09.2012 - 03.2015
High School Diploma -
Hillcrest High School
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