Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

BINETA DIOUF

ANTIOCH,TN

Summary

Dynamic and results-oriented professional with extensive experience in customer service and hairstyling, notably with Delta Air Lines, Inc. Excelled in client consultation and relationship management, enhancing customer satisfaction and loyalty. Demonstrated a strong work ethic and exceptional communication skills, contributing to a significant increase in client retention and service excellence.

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Overview

8
years of professional experience
1
Certification

Work History

Delta Air Lines, Inc

Customer Service Agent
05.2024 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Identified and resolved discrepancies and errors in customer accounts.

Binta S Hair Braiding

Hairstylist
07.2017 - Current

Job overview

  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Leveraged social media platforms to showcase work and attract broader clientele.
  • Increased client base with innovative hairstyling techniques and trends.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Initiated referral program, significantly increasing new client acquisition.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Trained new cosmetologists on makeup and skincare products and techniques.

the Bridge Hickory Woods

Server
04.2020 - 09.2020

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Streamlined order-taking process to minimize wait times for diners.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Delafoss
Dakar Senegal

High School Diploma
07-1994

University Overview

Skills

  • Customer service
  • Quick learner
  • Strong work ethic
  • Data entry
  • Client consultation
  • Exceptional customer service
  • Problem resolution
  • Appointment scheduling
  • Cash handling
  • Outstanding communication skills
  • Hair styling techniques
  • Guest engagement
  • Call center experience
  • Detail-orientated
  • Professional appearance
  • Empathetic and genuine
  • Customer consultation
  • Hospitality service expertise
  • Active listening
  • Schedule management
  • Memory retention
  • Customer complaint resolution
  • Relationship building and management
  • Cleanliness standards
  • Customer relations
  • Advanced communication skills
  • Safe food handling
  • Conflict resolution
  • Highly motivated self-starter
  • Menu memorization
  • File management
  • [State] licensed cosmetologist
  • Food running
  • Complaint handling
  • Hair extensions
  • High volume dining
  • Service-oriented self-starter
  • Men and women haircuts
  • Service prioritization
  • Customer relationship management (CRM)
  • Strong leader
  • Sales techniques
  • Call control
  • Highlights and lowlights
  • Order accuracy
  • Microsoft office suite proficiency
  • Natural hair care
  • Supply restocking
  • Live chat support
  • Customer education
  • Quality control
  • Hair analysis
  • Food safety practices
  • Relationship building
  • Social media promotion
  • Performance improvement
  • De-escalation techniques
  • Appointment coordination
  • Table bussing
  • Payment processing
  • Styling tools
  • Suggestive selling
  • Inbound customer service
  • Cuts for women
  • Guest relations management
  • Upselling
  • Sales expertise
  • Point of sale operation
  • Database research
  • Outstanding client retention
  • Relationship management
  • Call flow maximization
  • Balayage technique
  • Dining area maintenance
  • Assertiveness
  • Updo styling
  • Allergy awareness
  • Billing inquiries
  • Thermal styling
  • Order management
  • Customer focus
  • Hair straightening
  • Beverage preparation
  • Typing speed
  • Continuing education
  • Inventory management
  • Needs assessment
  • Sanitation practices
  • Tableside etiquette
  • Color corrections
  • Exemplary work ethic
  • Food sales and promotion
  • CRM software
  • Chemical safety
  • Guest seating
  • Information verification
  • Creative coloring
  • Table setting
  • Information updates
  • Foiling expertise
  • Item promotion
  • Documentation and reporting
  • Cosmetology
  • Table setting knowledge
  • Account management
  • Business management
  • Ordering procedures
  • Delivery tracking
  • Color principles
  • Foreign language proficiency
  • Order placement
  • Staff management
  • Food station setup
  • Shipping and logistics
  • Hair maintenance expert
  • Menu presentation
  • Escalation management
  • Photoshoot hairstyling
  • Daily specials memorization
  • Correspondence composition
  • Curly hair specialist
  • Food and beverage pairings
  • Returns processing
  • Scalp treatments
  • Food delivery
  • Case management
  • Hair removal
  • Regulatory compliance
  • Time management
  • Bridal makeup application
  • Order delivery practices
  • Multitasking and organization
  • Eyebrow styling
  • Bill computation
  • Reliability and punctuality
  • Barbering techniques
  • Food inspection
  • Team collaboration
  • Makeup application
  • Front-of-house display creation
  • Adaptability and flexibility
  • Trend expert
  • Wine service
  • Verbal and written communication
  • Eyebrow shaping
  • Banquet coordination
  • Decision-making
  • Razor cutting expert
  • Food spoilage prevention
  • Phone etiquette
  • Endurance
  • Wine pairings
  • Task prioritization
  • Texture services
  • Food safety
  • Technical troubleshooting
  • Networking expertise
  • Shift management
  • Cultural awareness
  • Industry trend analysis
  • Upselling techniques
  • Issue escalation
  • Customer buying habits
  • Wine pairing
  • Investment product sales
  • Lash and eyebrow maintenance
  • Calm demeanor
  • New teller training
  • Air-brushing application
  • Specials promotion
  • Issue documentation
  • Skin-tone management
  • Dietary restrictions knowledge
  • Issue follow up
  • Positive and professional
  • Special effects
  • Warranty claims
  • Makeovers
  • Dining customer service
  • Script adherence
  • Food safety oversight
  • Photography expertise
  • Returns and exchanges
  • Team leadership
  • Take-out service
  • Language proficiency
  • Conflict resolution skills
  • Special dietary requirements
  • Benefits determination
  • Safety compliance
  • Responsible beverage service
  • Email management
  • Advanced haircutting techniques
  • Check payment processing
  • Computer proficiency
  • Training and development
  • POS operation
  • Scheduling
  • Marketing
  • Point of sale (POS) system operations
  • Product knowledge
  • Workstation cleaning
  • Menu design
  • Microsoft outlook
  • Outstanding customer service
  • Buffet setup and takedown
  • Client relations
  • Hair artistry professional
  • Point-of-sale system
  • Data collection
  • Precision cutting
  • Menu item recommendation
  • Team development
  • Hot waxing
  • Hostess support
  • Microsoft Excel
  • Wig and hairpiece styling
  • Liquor, wine, and food service
  • Critical thinking
  • Color application
  • Team member support

Accomplishments

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • [Name of Certification] [Issuing Organization] [Year Month]

Languages

French
Native or Bilingual

Timeline

Customer Service Agent
Delta Air Lines, Inc
05.2024 - Current
Server
the Bridge Hickory Woods
04.2020 - 09.2020
Hairstylist
Binta S Hair Braiding
07.2017 - Current
Delafoss
High School Diploma

Similar Profiles

  • Robert Sixta

    Robert SixtaRobert Sixta

    First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air

    View Profile
  • Eros Morales

    Eros MoralesEros Morales

    ALA ( Aircraft Lead Agent) at Delta Air Lines, IncALA ( Aircraft Lead Agent) at Delta Air Lines, Inc

    View Profile
  • Amarion Nelson

    Amarion NelsonAmarion Nelson

    Ramp Agent at Delta Air Lines, Hartsfield Jackson International AirportRamp Agent at Delta Air Lines, Hartsfield Jackson International Airport

    View Profile
BINETA DIOUF