BINETTE L. ESPINEL
Apopka,FL
Summary
Resourceful, energetic, and results oriented professional experienced in driving sales and business growth, customer service operations, research and analysis, and insurance products. Utilizes consultative sales approach and exhibits superior interpersonal skills while building relationships with existing and prospective clients. Recognized for commitment to customers, attention to detail, professionalism, and follow-up.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Apartment Leasing Agent Consultant
The Liberty Group Apartment Staffing
05.2022 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
LICENSED REALTOR
Coldwell Bankers Residential RE
01.2018 - Current
- Not currently working as a real estate agent but serving as a referral agent and refer buyers and sellers to an agent and receive partial commission.
- Managed the purchasing and selling of homes throughout Central Florida region. Coordinated closings with title companies, agents, and clients. Improved performance through training and mentoring realtors on real estate strategies. Assisted families in purchasing homes, handled negotiations, and contract details. Reviewed and interpreted contract terms and conditions. Conducted seminars to educate community on aspects of home purchasing process.
- Successfully promoted sales of properties through advertisements, participated in multiple listing services and open houses to engage and attract potential buyers.
- Represented buyers and sellers from contract to closing providing exceptional, courteous customer service.
- Gained new business through lead generation, networking, and making cold calls.
- Determined competitive market price of properties and advised clients on prices, mortgages, legal requirements, and market conditions.
- Marketed homes for sellers, showing the home to perspective buyers and managing the contract details in the sale of home.
- Executed follow-up activities with customers to maintain relationships and address any inquiries.
LICENSED MEDICARE SALES AGENT
Assurance IQ
01.2021 - 08.2022
- Handled inbound calls from prospective customers seeking medical insurance. Maintained adherence to HIPAA and CMS rules and regulations. Trained on and utilized Medicare platform to research information and provide guidance to callers.
- Increased revenue through utilizing customer-centric, consultative selling approach, determining prospective customer's needs, and providing healthcare insurance.
- Received monthly bonuses for policies and awards for writing excellent policies.
- Teamed and built collaborative relationships with management and staff.
- Utilized databases to communicate information and interpreted rules and regulations. Performed full analysis to determine if prospective customers qualified for Medicare insurance.
- Ensured first class service and follow up, maintaining a high level of professionalism and building customer rapport.
FINANCIAL INSURANCE AGENT
Brokers Network
01.2011 - 01.2014
- Marketed and promoted a wide range of financial products, including investment services, life and disability income insurance, long-term care, and health insurance.
- Engaged audiences and prospective clients by hosting a radio talk show (Let's Talk Finance) on 1270 AM that focused on sharing information and advice on insurance and investment issues.
- Consistently expanded insurance sales pipeline year-over-year.
- Gain new business in various ways including one on one employee interactions, video conferencing meetings, companywide group meetings as well as email presentations to explain benefits.
- Established and cultivated key relationships with organizations, clients, and the community.
- Drove high levels of customer service and resolved issues to achieve customer satisfaction.
Manager
Original Mortgage Solutions, LLC
01.2010 - 01.2011
- Developed marketing and sales strategies to optimize brand awareness and drive continual growth in mortgage loan business.
- Recruited, trained, and built top-performing teams comprised of loan processors, officers, and other personnel.
- Advised individuals on matters relating to mortgage loan financing.
GENERAL MANAGER
Home Patient Supply, Inc.
01.2007 - 01.2010
- Created and implemented solutions selling strategies in support of a business specializing in medical equipment, oxygen, and supplies.
- Increased revenue through creating and executing business plans. Developed growth strategies targeting market penetration, marketing communication and distribution.
- Established and maintained communications with primary care physicians and nursing homes.
- Built high performance teams through hiring, training, and mentoring staff.
- Leveraged contacts in the Chamber of Commerce while providing a solid referral pipeline to members of healthcare community.
- Built and managed strong client relationships including account management, customer complaints, and product inquiries.
Residential Loan Originator
People's First Community Bank
01.2006 - 01.2007
- Consistently surpassed targeted sales goals for loan products which included refinance services as well as FHA, VA, and Conventional mortgages.
- Reached status as a million-dollar producer.
- Coordinated home purchasing seminars to first time buyers.
Education
Marketing and Management Coursework -
Interamerican University
San Juan, Puerto RicoSkills
- Sales and Marketing
- Contract Negotiations
- Business Development
- Sales Presentations
- Life and Health Insurance
- Client Retention and Satisfaction
- Research
- Consultative Sales
- Lead Generation
- Customer Service Excellence
- Staff Training
- Relationship Building
- Sales Closing
- Internal/External Communication
- Competitive and Market Research
- Appointment Setting
- Client Follow-Up
- Problem Resolution
- Operations Management
Accomplishments
- Supervised team of 6 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Education And Licenses
- Marketing and Management Coursework, Interamerican University, San Juan, Puerto Rico
- Florida Insurance License-215, Health & Annuities
- Florida Real Estate License
- Notary, Florida
Community Service
Volunteer, Faith Assembly Business Group
Womens Chaimber of commerce member
Certification
- CM - Certified Manager Certification
- Lic Realtor License - 2013 to present
- Florida Notary
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Apartment Leasing Agent Consultant
The Liberty Group Apartment Staffing
05.2022 - Current
LICENSED MEDICARE SALES AGENT
Assurance IQ
01.2021 - 08.2022
LICENSED REALTOR
Coldwell Bankers Residential RE
01.2018 - Current
FINANCIAL INSURANCE AGENT
Brokers Network
01.2011 - 01.2014
Manager
Original Mortgage Solutions, LLC
01.2010 - 01.2011
GENERAL MANAGER
Home Patient Supply, Inc.
01.2007 - 01.2010
Residential Loan Originator
People's First Community Bank
01.2006 - 01.2007
Marketing and Management Coursework -
Interamerican University
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