Binh Phan
Burt,USA
Summary
Experienced professional in Customer Support, Inventory & Logistics Management, and Corporate Services (including facility and vendor management). Recognized for being dependable, courteous, smart-working, and a strong team player.
Known for collaborative spirit and reliability, adapting to changing needs and consistently driving results. Proficient in troubleshooting, workflow optimization, and team coordination.
Overview
30
30
years of professional experience
Work History
Production Technician, Corn Seed Production
Corteva Agriscience
Algona, IA, USA
10.2023 - Current
- Operate automated machines (sizing, packaging) using SAP, HMI, Apriso.
- Ensure quality control and compliance with safety standards during operations.
Sewing Operator, Stitch Craft
Winnebago Industries
Forest City, IA, USA
04.2022 - 10.2023
- Operated sewing machines to produce RV interior components, ensuring product quality and efficiency.
Order Processor
3M (Now Solventum)
Forest City, IA, USA
10.2021 - 04.2022
- Prepared orders and dispatch paperwork.
- Managed small parcel shipments via JDA and Chainlink.
Key Partner Coordinator, Property Management
Aviva Life Insurance
Ho Chi Minh City, Vietnam
01.2018 - 09.2019
- Managed new office setup: material specs, design, inspections, budgeting, vendor selection, and project management.
- Monitored vendors’ performance and ensured project completion on time and within budget.
- Reported project status to stakeholders.
Customer Service Manager
US Gypsum Boral Vietnam (Now Knauf)
Ho Chi Minh City, Vietnam
09.2016 - 12.2018
- Acted as main liaison with customers regarding pricing, stock, transportation, production, and promotions.
- Oversaw order-to-delivery process: order entry, stock check, credit limit, payment, trucking, and production coordination.
- Resolved customer complaints and improved satisfaction.
Corporate Service Manager
AIA Life Insurance Vietnam
Ho Chi Minh City, Vietnam
08.2014 - 12.2015
- Sourced and managed corporate services (cleaning, security, travel, catering, utilities, mailing).
- Coordinated with accounting to process vendor payments.
Chief Representative
Benteler Distribution Singapore
Ho Chi Minh City, Vietnam
11.2011 - 09.2013
- Managed sales and office operations of representative office.
- Verified import shipping documents and assisted customers with customs clearance.
- Coordinated with Singapore HQ for order placement and tracking.
- Prepared office expense reports and supplier payments.
Key Account Manager
BlueScope Steel, Holcim, VietSteel
Vietnam
01.1996 - 01.2011
Education
Bachelor of Arts - Business Management
UEH – University of Economics Ho Chi Minh City
01.1996
High School Diploma - undefined
Nguyen Dinh Chieu High School
My Tho City, Tien Giang Province01.1990
Skills
- Sales & Customer Service
- Order Management & Logistics
- ERP Systems (SAP, JDE, CRM, JDA, HMI, APRISO)
- Automated Manufacturing Operations
Languages
English — Fluency
Vietnamese — Native
Timeline
Production Technician, Corn Seed Production
Corteva Agriscience
10.2023 - Current
Sewing Operator, Stitch Craft
Winnebago Industries
04.2022 - 10.2023
Order Processor
3M (Now Solventum)
10.2021 - 04.2022
Key Partner Coordinator, Property Management
Aviva Life Insurance
01.2018 - 09.2019
Customer Service Manager
US Gypsum Boral Vietnam (Now Knauf)
09.2016 - 12.2018
Corporate Service Manager
AIA Life Insurance Vietnam
08.2014 - 12.2015
Chief Representative
Benteler Distribution Singapore
11.2011 - 09.2013
Key Account Manager
BlueScope Steel, Holcim, VietSteel
01.1996 - 01.2011
High School Diploma - undefined
Nguyen Dinh Chieu High School
Bachelor of Arts - Business Management
UEH – University of Economics Ho Chi Minh City