Dynamic and adaptable, excelled at Utah Navajo Health System for 12 years by enhancing customer engagement and streamlining reception operations. Demonstrated exceptional problem-solving and communication skills, contributing to a more efficient and positive environment. Renowned for reliability and a team-oriented approach, consistently ensuring smooth and attentive service.
Reliable and enthusiastic with experience in reception and customer service areas.
Skilled customer engagement, problem solving, and various software operations.
Known for remaining poised and calm in busy environments.
Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills.
Works well as part of a team and communicates promptly and thoroughly with staff and customers.
Keeps a tight schedule and manages time in an organized and attentive manner.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about office policies and addressed customer concerns.
Greeted customers entering store and responded promptly to customer needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CPR American Heart Association- Dixie Technical College October 2023
CPR American Heart Association- Dixie Technical College October 2023