Binita Matthews
Summary
Over six years of customer service experience, including providing in-person along with phone support. Consistently produce high quality results with established time constraints; interpersonal, verbal and written communication, with organization skills. Adapt at multitasking, and time management. Detail oriented with a proactive approach to problem solving and prevention. Proficient in MS Word, MS Office Suite, Excel, Outlook, Data Entry and Internet Software. A strong desire to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Southeastransportation/Verida
08.2023 - 12.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Handled inbound/outbound calls in a courteous, timely, and professional manner for Medicaid/Medicare patients.
- Listen to customers, understanding their needs while resoling customer issues.
- Research systems to find missing information as applicable, coordinate with other departments to resolve issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Updated account information to maintain customer records.
- Comply with requirements surrounding confidential information and personal information (HIPPA) guidelines
- Appropriately escalate customer issues with managerial team.
Customer Service Representative
Michael & Son
08.2022 - 07.2023
- Delivered exceptional customer service to customer by providing extensive knowledge of products and services, creating a welcoming, positive experiences.
- Assist with HVAC, heating, cooling, handyman, restoration services receiving inbound/outbound calls in support of campaign targeted sales, using approved scripts, strategies and technology.
- Provided technical services using multiple screens along with a headset.
- Performed administrative clerical duties while using clear communication.
- Scheduled and reschedule appointments meeting the customer needs in a timely, proficient manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Medical Office Management
Kaplan University
Davenport, IA05.2025
Skills
- Filing
- Following scripts
- Data Entry
- Account updating
- Multi-Line Phone Systems
- Complaint Handling
- Calm Under Pressure
- Critical Thinking
- Conflict Resolution
- Product and service knowledge
- Service Upselling
- POS Systems and Ordering Platforms
- Work Prioritization
- Scheduling
- 45 wpm Typing Speed
- Transaction Processing
- Sales closing
- Multi-line phone talent
- Call Documentation
- Call Metrics
- Appointment Setting
- Marketing promotions
- Incoming Call Management
- Upselling
- Email Etiquette
- Customer Complaint Resolution
- Processing payments
- Payment Processing
- Call center experience
Timeline
Customer Service Representative
Southeastransportation/Verida
08.2023 - 12.2023
Customer Service Representative
Michael & Son
08.2022 - 07.2023
Associate of Applied Science - Medical Office Management
Kaplan University
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