Over 6+ years of extensive experience in Information Technology with emphasis on Quality Assurance, Manual Testing, Automated Testing, System testing of Web - based, highly transactional and large Client, Web Server, Multi-tier applications.
Good knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) using agile methodology, Waterfall model, QA Management Life Cycle, Testing methodologies and QA processes.
Manual Testing experience involves Test Planning, Test scenario creation, Test case writing, Test data creation using MS Excel, SQL and Perl, DB validation, Defect reporting with Test and Defect management in TFS, HP Quality Center/ALM.
Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Security Testing, Regression Testing and User Acceptance Testing (UAT), Black Box Testing, Gray Box Testing, White Box Testing, Smoke Testing, Browser Testing.
Experienced in testing and validating several Transformations through ETL Testing manually.
Profound knowledge of web services testing using Service Oriented Architecture tools SOAP UI.
Expertise in reviewing and analyzing Software Requirements Specification documents (SRS), Business Requirement Documents (BRD), creating and developing Test Plans, Test cases and test Scripts and interacting with development Team.
Overview
13
13
years of professional experience
Work History
QA Tester
SANMAR INC.
01.2020 - 11.2023
Analyzed business and technical requirements, developing strategic Test Plans, Test Cases and Test Scripts and responsible for monitoring proper execution of all the Test Cases, Test Scripts.
Worked with POS System and involved in testing functionalities related to sales tracking, POS scanning, Store ISP, ordering forecast, adjustments, custom retail price and promotions in POS.
Performed system testing, functional testing, black box testing, white box testing, gray box testing, end-to-end and regression testing.
Wrote and modified required UNIX scripts and other SQL validation scripts for Oracle and writing scripts in SQL to validate the outputs analyzed test results and creating performance evaluation reports.
Extensively used to create & execute automation scripts, preferably using Selenium Web Driver.
Created test plans, test scripts using HP ALM /Quality Center and JIRA.
Involved in Integration, Regression, Performance, Validation, Functional and End-to-End testing on store and merchandising applications that interface with POS.
Created and maintained SQL Scripts to perform back-end testing on the oracle database. Created and executed scripts manually for Functionality testing.
Involved in testing multiple POS apps. for iPod's, used for processing credit card transactions wirelessly in the retail stores.
Quality Analyst
Michaels - (Tata Consulting Services))
11.2018 - 12.2019
Identifying/documenting data sources and transformation rules required to populate and maintain data warehouse content.
Web service (ESB) API testing using SoapUI and Postman.
Integrated automation scripts (Selenium WebDriver API) in continuous integration tools (Jenkins) for nightly batch run of the Script.
Following the Unified Modeling Language (UML) based methods using MS Visio to create Business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence, and Collaboration Diagrams.
Create the User Acceptance Test Plan and conducted the user acceptance testing (UAT) for the final confirmation of the project from the Business and SME.
Performed manual and automated test procedures for functional testing of Web services using SoapUI 2.5.
Used SQL queries to retrieve data from Enterprise Data Warehouse (EDW)/Teradata and validate them.
Performed Automation testing for recording, extraction and validated phases in place for database record validation between different available and needed schemas.
Operations Office Support
Alliance Bancard System
10.2015 - 10.2018
Assisted in onboarding new merchants, providing training on products and payment processing services.
Conducted regular audits of merchant accounts to ensure PCI compliance with regulations and EMV security standards.
Led the successful integration of EMV pin pad software into the new Point of Sale (POS) application.
Updated firmware on standalone POS systems and pin pads.
Provided technical support for merchant inquiries related to account setup and payment processing.
Processed payments, refunds, and chargebacks for customers according to company policies and procedures.
Resolved technical issues related to credit card terminals and online transactions.
Conducted quality assurance checks on software updates before deployment.
Leveraged excellent customer service, problem-solving, and conflict-resolution skills to increase repeat business.
Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
Retail Sales Supervisor
Buckaroo Duty Free
Dallas, TX
2010.06 - 2013.06
Administers all point of sale opening and closing procedures under company policy.
Knowledge about financial administration of the retail sales and service processes.
Administration of high-volume retail processes. Involves merchandising supervision, asset management, client service, and maintenance.
Collected a full record of daily (or shift) POS sales transactions.
Assist sales associates to maximize sales and customer service through coaching, counseling, and mentoring; motivate staff to reach individual and team goals.
Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
Compared card transactions and cash transactions, ensuring accuracy from the associates by the end of the shift.
Maintained a log of reconciliations and prepared for bank deposits.
Operates cash registers and receives payment from a customer in cash or credit card accurately counts and provides change to customers as required.
Participates in coordination activities with other Operations Supervisors in a highly developed team environment.
Monitors daily performance of staff for productivity, time utilization, quality of work, and customer service.
Education
Bachelors in Business Studies -
Tribhuwan University
Kathmandu,Nepal
12.2004
Skills
Testing Tools: HP UFT/QTP, Selenium (IDE, RC, and WebDriver), LoadRunner, WinRunner, HP Quality Center/ALM, SOAP UI, JIRA, TFS, MTM, Cucumber, Jbehave, Jmeter