Binita Sharma
Irving,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication. Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Manager
Chino Koseli
Kathmandu, Nepal
04.2022 - 04.2024
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Program Coordinator
Educational Pages
Kathmandu, Nepal
09.2013 - 09.2023
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
Sr CSA
Global Aviation Spares Pty
NewDelhi, India
07.2010 - 02.2013
- Provided excellent customer service in a friendly and professional manner.
- Resolved customer complaints courteously and efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated closely with colleagues to meet customer needs.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Responded promptly and professionally to feedback, comments and complaints.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
Ground Handling Agent
GMG Airlines
Kathmandu, Nepal
01.2007 - 03.2008
- Checked-in passengers, issued boarding passes and answered questions about flight schedules.
- Ensured the safe loading of baggage onto aircrafts and verified that all items were accounted for.
- Assisted with unloading luggage from aircrafts and monitored baggage carousels to ensure prompt delivery to customers.
- Provided customer service support, including resolving customer complaints in a timely manner.
- Completed daily paperwork such as weight reports, fuel logs and other documentation related to ground handling activities.
- Managed fueling operations for incoming flights by coordinating refueling requests with suppliers.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Assisted passengers with special needs or requests regarding their baggage.
- Conducted weight and balance calculations to ensure aircraft safety.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Participated in regular safety drills and training sessions.
- Implemented company policies regarding baggage handling and customer service.
- Maintained clear communication with team members and supervisors using radios and hand signals.
Education
Bachelor of Arts - Sociology And Economics
Padma Kanya
Kathmandu01-2012
High School Diploma -
Premier High School
Tinkune Kathmandu Nepal01-2006
Skills
- Business strategies
- Documentation and control
- Policy and procedure modification
- Payroll control
- Data management
- Travel arrangements
- Database administration
- Project management
- Recordkeeping and reporting
- Critical thinking
- Office administration
- Organizational leadership
- Budget administration
- Meeting coordination
- Records management
- Administrative support
- Customer service management
- Business administration
Accomplishments
- Received Hindustan GAgan Gaurav Award for outstanding social service
Certification
- Weight and Balance License for MD82 Aircraft
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Bangali
Limited
Timeline
Administrative Manager
Chino Koseli
04.2022 - 04.2024
Program Coordinator
Educational Pages
09.2013 - 09.2023
Sr CSA
Global Aviation Spares Pty
07.2010 - 02.2013
Ground Handling Agent
GMG Airlines
01.2007 - 03.2008
Bachelor of Arts - Sociology And Economics
Padma Kanya
High School Diploma -
Premier High School
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