BINJAMIN GAID
Cleveland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Automotive Service Advisor
Crash Champions
Cleveland, OH
10.2020 - 01.2026
- Managed customer inquiries, providing accurate information on services and estimates.
- Acted as primary liaison between technicians and customers, ensuring clear communication of service updates.
- Developed customer relationships through follow-up communications, enhancing client satisfaction and loyalty.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
Diesel Mechanic
Rush Truck Centers
Parma, OH
01.2019 - 10.2020
- Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
- Tracked findings and all actions taken in computer system.
- Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
Truck Driver
Sunbelt Rentals
Cleveland, OH
03.2018 - 01.2019
- Applied defensive driving and safety techniques to prevent accidents.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling of equipment and material usage.
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
Parts Manager
Coach And Collision Carstar
Cleveland, OH
01.2014 - 01.2018
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Received, examined and reshelved returned parts.
Education
Associate of Science - Automotive/Diesel/High Performance
Ohio Technical College
Cleveland, OH10.2009
Skills
- Current DOT physical
- Excellent customer service
- Current CDL license
- Solid independent worker
- Team player
- Leadership
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
Accomplishments
kept a profit percentage to meet or exceed what the company requested, and kept the same results for losses
Timeline
Automotive Service Advisor
Crash Champions
10.2020 - 01.2026
Diesel Mechanic
Rush Truck Centers
01.2019 - 10.2020
Truck Driver
Sunbelt Rentals
03.2018 - 01.2019
Parts Manager
Coach And Collision Carstar
01.2014 - 01.2018
Associate of Science - Automotive/Diesel/High Performance
Ohio Technical College