Binod Guragain

Performed imaging process for efficient data processing and visualization, improving image quality and performance. Executed comprehensive Vehicle Testing System (VTS) testing, including analyzing results, and resolving performance issues. Ensured system compliance with industry standards and enhanced overall reliability.
Conducted OptiMeter tests to assess and enhance network performance, pinpointing areas for improvement and optimizing overall efficiency.

Managed the activation of mobile broadband networks, overseeing configuration, performance testing, and troubleshooting to ensure smooth deployment.
Applied strong diagnostic skills to quickly resolve software and hardware problems, reducing downtime and maintaining system stability.
Utilized Microsoft Teams for effective communication, project management, and team collaboration, streamlining workflows and enhancing productivity.

• Provided responsive customer-centered quality support and service and ensuring the highest level of customer satisfaction
• Repaired, maintained routers and installed necessary software and drivers
• Documented service and installation actions by completing forms and reports
• Pack and ship customer orders, receive product and troubleshoot problems to resolution

• Developed and implemented comprehensive training programs for new hires, including safety protocols and quality control guidelines
• Facilitated team building exercises designed to foster collaboration among staff members
• Provided individual coaching sessions with employees to help them reach their professional goals
• Demonstrated strong leadership skills to coordinate and motivate teams for peak performance

• Demonstrated excellent customer service skills while interacting with customers in a friendly manner
• Operated cash register and accurately processed payments, returns, and exchanges
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Identified fraudulent activities such as counterfeit currency or stolen credit cards
• Resolved customer complaints professionally in accordance with company policy
• Maintained inventory and store visual presentation to meet customer needs

• Responded to telephone inquiries and complaints following standard operating procedures
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Maintained a high level of professionalism when dealing with difficult customers
• Processed orders, returns, and exchanges in an accurate and efficient manner
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships

• Provided efficient and courteous service to customers
• Built and maintained positive working relationships with co-workers
• Greeted and informed customers of products, fostering positive store experiences
• Helped restock shelves when necessary to maintain an organized display area