Binod Lamichhane LBICSc
Operations Manager - Soft Services
Doha
Summary
Highly experienced Cleaning Operations Manager with 14 years of expertise in the industry. With a proven track record of success, I have effectively managed cleaning operations and led teams of up to 1000 staff members in both cleaning and hospitality sectors.
My qualifications include being a BICSc (British Institute of Cleaning Science) Assessor and an accredited trainer, showcasing my commitment to professional development and ensuring adherence to industry standards. This expertise allows me to assess and enhance the skills of cleaning staff, resulting in improved performance and customer satisfaction.
Overview
14
14
years of professional experience
9
9
Certificates
4
4
Languages
Work History
Operations Manager-Soft Services
Qatar International Trading and Investment Company
Doha
05.2019 - Current
- Overseeing Cleaning Operations: Manage and oversee daily cleaning operations, ensuring high standards of cleanliness and hygiene are maintained across all sites.
- Site Inspections and Tendering: Conduct thorough site visits to assess scope of work and gather necessary information for tendering purposes. Provide accurate budget estimations based on site requirements and present them to business development department.
- Budgeting and Cost Control: Develop and manage cleaning operations budget, tracking expenses, and implementing cost-saving measures. Monitor and control costs to ensure they align with allocated budget.
- Training and Development: Identify training needs and provide training programs for cleaning staff to enhance their skills and knowledge. Conduct regular training sessions to ensure compliance with cleaning standards, safety protocols, and use of equipment.
- Staff Supervision and Scheduling: Supervise and coordinate activities of cleaning personnel, ensuring proper allocation of resources, efficient scheduling, and adequate coverage for all sites. Monitor performance, provide feedback, and address any performance or disciplinary issues.
- Inventory Management: Ensure an adequate supply of consumables, cleaning equipment, and materials for efficient operations. Monitor inventory levels, place orders as needed, and maintain a record of stock.
- Quality Control: Implement quality control measures to assess and maintain the cleanliness and hygiene standards across all sites. Conduct regular inspections and audits to identify areas for improvement and take corrective actions when necessary.
- Client Relationship Management: Build and maintain positive relationships with clients, addressing their concerns, and ensuring customer satisfaction. Regularly communicate with clients to understand their evolving needs and adapt cleaning operations accordingly.
- Health and Safety Compliance: Ensure compliance with health and safety regulations and industry standards. Implement safety protocols, provide training on safe work practices, and monitor adherence to safety guidelines
- Performance Analysis and Reporting: Collect and analyze operational data, performance metrics, and customer feedback. Generate reports highlighting key performance indicators, operational efficiencies, and areas requiring improvement. Present findings to management and make recommendations for optimization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
Project Manager
Qatar International Training and Investment Company
Doha
01.2013 - 04.2019
- Responsible for overseeing and managing cleaning projects from inception to completion. Develop and execute project plans, coordinate resources, and ensure timely and efficient project delivery. Monitor project progress, track budgets, and maintain high-quality standards. Collaborate with stakeholders, supervise cleaning staff, and communicate effectively to ensure client satisfaction. Managing over 40 Clients with 400 staffs and 30 Supervisors.
Trainer
Qatar International Trading and Investment Company
Doha
07.2010 - 12.2012
- Conduct training sessions for cleaning staff to enhance their skills and knowledge in cleaning techniques, safety protocols, and best practices.
- Develop training materials and resources to support the training programs.
- Assess the training needs of cleaning staff and tailor training sessions to address those needs.
- Provide hands-on demonstrations and practical exercises to ensure proper understanding and application of cleaning techniques.
- Monitor and evaluate the progress of trainees, providing feedback and additional support as needed.
- Stay updated with industry trends, new technologies, and regulatory requirements to incorporate relevant information into training programs.
- Collaborate with management and supervisors to identify areas for improvement and develop targeted training initiatives.
- Maintain training records, including attendance, evaluations, and certifications.
- Continuously seek feedback from trainees and make adjustments to training programs to ensure their effectiveness.
- Foster a positive and engaging learning environment to motivate and inspire trainees to excel in their cleaning roles.
Janitor
Qatar International Trading and Investment Company
Doha
09.2009 - 06.2010
Responsible for performing cleaning and maintenance tasks to ensure cleanliness, hygiene, and tidiness in assigned areas. Duties include sweeping, mopping, vacuuming, dusting, sanitizing surfaces, emptying trash, and restocking supplies. Follow cleaning protocols and safety guidelines, operate cleaning equipment, and maintain inventory of cleaning materials. Collaborate with team members and communicate effectively to meet cleaning objectives. Maintain neat and professional appearance while delivering exceptional customer service.
Education
Higher Secondary Level -
Prithvi Narayan Campus
Pokhara Nepal 04.2001 -
Skills
Cost reduction strategies
Certification
BICSc Assessor
Timeline
Operations Manager-Soft Services
Qatar International Trading and Investment Company
05.2019 - Current
Project Manager
Qatar International Training and Investment Company
01.2013 - 04.2019
Trainer
Qatar International Trading and Investment Company
07.2010 - 12.2012
Janitor
Qatar International Trading and Investment Company
09.2009 - 06.2010
Higher Secondary Level -
Prithvi Narayan Campus
04.2001 -
BICSc Assessor
Working at Height
IOSH Managing Safely
HAZMAT Training
Confined Space
Authorized Gas Tester
First Aid Training
ISO Awareness Training (ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018)
BICSc Accredited Trainer
Training
- IOSH Managing Safely: This training equips me with the knowledge and skills to effectively manage health and safety in the workplace, identify hazards, assess risks, and implement control measures.
- Working at Height: This training focuses on safe practices and procedures when working at elevated levels, emphasizing the importance of fall protection, equipment usage, and risk assessment.
- Authorized Gas Tester Training: This certification enables me to perform gas testing and monitoring activities in confined spaces, ensuring the safety of personnel working in potentially hazardous environments.
- ISO Awareness Training: This training provides me with an understanding of ISO (International Organization for Standardization) standards, emphasizing the importance of quality management, environmental responsibility, and occupational health and safety.
- First Aid: With first aid training, I am equipped to provide immediate medical assistance in the event of injuries or medical emergencies, ensuring the well-being of employees and visitors.
- Confined Space Training: This training familiarizes me with the hazards associated with working in confined spaces, emphasizing safety protocols, risk assessment, and emergency response procedures.
- BICSc Accredited Trainer: As an accredited trainer by the British Institute of Cleaning Science (BICSc), I possess the expertise to deliver comprehensive training programs that enhance the skills and knowledge of cleaning staff, ensuring adherence to industry standards.
- BICSc Assessor: This qualification enables me to assess the performance and competency of cleaning staff based on BICSc standards, identifying areas for improvement and providing valuable feedback.
- HAZMAT Training: With HAZMAT (Hazardous Materials) training, I am familiar with the safe handling, storage, and disposal of hazardous substances, ensuring compliance with regulations and minimizing risks.
- COSHH Training: This training focuses on the Control of Substances Hazardous to Health (COSHH), equipping me with the knowledge to assess and control the risks associated with hazardous substances in the workplace
Personal Information
Nationality - Nepalese
Gender - Male
Driving License - Qatar (Light)
DOB-31/01/1991
Training
- IOSH Managing Safely: This training equips me with the knowledge and skills to effectively manage health and safety in the workplace, identify hazards, assess risks, and implement control measures.
- Working at Height: This training focuses on safe practices and procedures when working at elevated levels, emphasizing the importance of fall protection, equipment usage, and risk assessment.
- Authorized Gas Tester Training: This certification enables me to perform gas testing and monitoring activities in confined spaces, ensuring the safety of personnel working in potentially hazardous environments.
- ISO Awareness Training: This training provides me with an understanding of ISO (International Organization for Standardization) standards, emphasizing the importance of quality management, environmental responsibility, and occupational health and safety.
- First Aid: With first aid training, I am equipped to provide immediate medical assistance in the event of injuries or medical emergencies, ensuring the well-being of employees and visitors.
- Confined Space Training: This training familiarizes me with the hazards associated with working in confined spaces, emphasizing safety protocols, risk assessment, and emergency response procedures.
- BICSc Accredited Trainer: As an accredited trainer by the British Institute of Cleaning Science (BICSc), I possess the expertise to deliver comprehensive training programs that enhance the skills and knowledge of cleaning staff, ensuring adherence to industry standards.
- BICSc Assessor: This qualification enables me to assess the performance and competency of cleaning staff based on BICSc standards, identifying areas for improvement and providing valuable feedback.
- HAZMAT Training: With HAZMAT (Hazardous Materials) training, I am familiar with the safe handling, storage, and disposal of hazardous substances, ensuring compliance with regulations and minimizing risks.
- COSHH Training: This training focuses on the Control of Substances Hazardous to Health (COSHH), equipping me with the knowledge to assess and control the risks associated with hazardous substances in the workplace
Personal Information
Nationality - Nepalese
Gender - Male
Driving License - Qatar (Light)
DOB-31/01/1991
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