Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Binta Bojang

Medical Assistant
Atlanta,GA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

5
years of professional experience
1
Certification

Work History

American Express

Customer Experience Concierge
05.2024 - Current

Job overview

  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.

Hyatt Regency Atlanta

Front Desk Agent
08.2021 - 04.2024

Job overview

  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Publix

Customer Service Representative
08.2019 - 01.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Atlanta Medical Assistant School
Atlanta, Ga

Certified from Medical Assistant
07.2024

Georgia State University
Atlanta, GA

Associate of Applied Science from Health Sciences
05.2019

Skills

  • Effective communication
  • Customer Service
  • Strong Work Ethic
  • Effective problem solving
  • Patient Scheduling
  • Medical terminology knowledge
  • Laboratory Skills
  • Immunization Administration
  • Phlebotomy Techniques
  • Electronic Medical Records

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS


Availability
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Timeline

Customer Experience Concierge

American Express
05.2024 - Current

Front Desk Agent

Hyatt Regency Atlanta
08.2021 - 04.2024

Customer Service Representative

Publix
08.2019 - 01.2024

Atlanta Medical Assistant School

Certified from Medical Assistant

Georgia State University

Associate of Applied Science from Health Sciences

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Binta BojangMedical Assistant