Binta Brown
Cincinnati,OH
Summary
Results-driven Customer Experience Specialist with a proven track record in operations coordination, team leadership, and customer service excellence. Skilled in real-time performance monitoring, employee scheduling, and cross-functional collaboration. Known for a pleasant demeanor, problem-solving abilities, and commitment to delivering lasting solutions.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
Delta Air Lines
10.2022 - Current
- Streamline daily operations including technology systems, phone routing, and agent scheduling.
- Monitor real-time performance and ensure compliance with safety/emergency protocols.
- Manage employee scheduling, including PTO, comp time, and overtime adjustments.
- Coordinate shift and vacation bids, ensuring optimal staffing and coverage.
- Partner with Emergency Response and Safety teams to maintain readiness and compliance.
- Maintain and troubleshoot local office communications systems.
Customer Experience Specialist
Delta Air Lines
03.2021 - Current
- Deliver exceptional customer service and assist with travel reservations.
- Resolve customer issues and de-escalate conflicts with professionalism.
- Promote Delta products and services with strong interpersonal communication.
Team Lead
Humana Specialty Pharmacy
12.2016 - 05.2021
- Provided advanced administrative and operational support.
- Conducted analytic reviews of clinical documentation to assess appeal eligibility.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN04.2014
Associate of Applied Business - Business Administration And Management
Cincinnati State Technical And Community College
Cincinnati, OH06-2003
Skills
- Customer Service & Communication
- Customer relations
- In-store support
- Call center operations
- Inbound/Outbound calling
- Operations & Leadership
- Employee coaching
- Report generation
- Scheduling coordination
- Technical Proficiency
- Microsoft Office
- Phone routing systems
- Business development understanding
- Training management
- Payroll administration
- Employee database management
- Operations management
- Task delegation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Timeline
Operations Coordinator
Delta Air Lines
10.2022 - Current
Customer Experience Specialist
Delta Air Lines
03.2021 - Current
Team Lead
Humana Specialty Pharmacy
12.2016 - 05.2021
Bachelor of Science - Business Management
Indiana Wesleyan University
Associate of Applied Business - Business Administration And Management
Cincinnati State Technical And Community College
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Damien GohierDamien Gohier
Ground Maintenance Mechanic at Delta Air Lines, IncGround Maintenance Mechanic at Delta Air Lines, Inc
CARRINGTON ANOKWURUCARRINGTON ANOKWURU
Co-Op Project Manager SCM at Delta Air Lines, IncCo-Op Project Manager SCM at Delta Air Lines, Inc
Purva PatelPurva Patel
Maintenance Utility Employee at Delta Air Lines, Inc.Maintenance Utility Employee at Delta Air Lines, Inc.
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture