Binta Sirah Baldeh
Bothell,WA
Summary
- My name is Binta Baldeh. I am a current second year student at the University of Washington-Bothell for Law, Economics and Public Policy with a minor in Gender, Women and Sexuality studies.
- Great Problem solver all round using relevant information and options to successfully come to a resolution.
- I've been described as as a hard working, passionate individual and worker. I pride myself in my charm and ability to put a smile on other peoples faces.
- In the work place, I am someone others can look to for guidance and encouragement.
- Top skills in Oral and written communication, active listening and analytical problem solving
Overview
2
2
years of professional experience
Work History
Customer Service Professional
HR Block
01.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Food prep and Cashier
Amb-2da-ber
12.2023 - 12.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise
- Supported chefs in food preparation tasks to streamline meal service during busy dining hours.
- Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
Cashier/LP
Burlington Coat Factory
11.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained other employees in customer service, company policies/expectations, and performance requirements.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Task Associate
Ulta Beauty
08.2022 - 10.2022
- Restocked shelves
- Assisted customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Recommended specific hair and beauty products to meet individual customer needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Cashier
Burlington
03.2022 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Law, Economics, Public Policy
University of Washington Bothell
06.2026
High School Diploma -
Cascade High School
Everett, WA06.2022
Skills
- Microsoft applications
- Fast learner
- Technology
- Time Management
- Payment Processing
- De-Escalation Techniques
- Active Listening
- Strategic sales knowledge
- Microsoft Outlook
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Motivating Teams
- Visionary Thinking
Timeline
Customer Service Professional
HR Block
01.2024 - Current
Food prep and Cashier
Amb-2da-ber
12.2023 - 12.2023
Cashier/LP
Burlington Coat Factory
11.2022 - 11.2023
Task Associate
Ulta Beauty
08.2022 - 10.2022
Cashier
Burlington
03.2022 - 07.2022
Law, Economics, Public Policy
University of Washington Bothell
High School Diploma -
Cascade High School
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