Maintaining a beautiful image at all times
Hair, makeup, nails, and attire is always on point
I love smiling
Bintou Sylla
Cincinnati,OH
Summary
Efficient, accurate and detail-oriented professional candidate, with innate drive to provide exceptional service. Attentive to customer preferences and modern trends in aesthetics and services. Positive attitude with consistent record of building clientele and achieving high rates of customer retention.
Enthusiastic personality and dependable candidate successful at managing multiple duties with a positive attitude and smile. Willingness to take on added responsibilities to meet team goals.
Conversational, ambitious, hardworking and energetic with expertise in fostering customer loyalty to drive revenue. Skilled in interpreting customer requests and achieving superior results with every service, while ensuring accuracy.
Overview
13
13
years of professional experience
Work History
Hair Salon Manager & Hair Stylist
LaTouch Beauty Salon
07.2014 - Current
- Maintained consistent clientele, while still helping other Hair Stylists grow and attract new clientele.
- Maintained general appointment calendar and set appointments.
- Oversaw salon employee's performance, salon cleanliness, laundry, restock and sales.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Home Health Aide
RMS
01.2018 - 12.2020
- Assisted with MRDD residents.
- Assisted with administrating medications.
- Assisted disabled and elderly clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments. As well as fun outing activities.
Human Resources
Cincinnati Art Museum
01.2015 - 01.2016
- Delegated general office administration duties to accomplish goals and objectives for the department.
- Devised and optimized human resources processes, practices and program initiatives.
- Maintained the information system and kept employee files up to date and accurate.
- Assisted in development and execution of school tours for field trips and private tours.
- Completed forms, reports, logs, and records to quickly handle all documentation.
Human Resources
National Underground Railroad Freedom Center
01.2014 - 01.2015
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Established positive relationships with tour members through fun and engaging conversation.
- Managed time efficiently in order to complete all tasks within deadlines.
- Prepared, reviewed and performed input human resources documents and data.
- Performed clerical tasks to support the team.
- Maintained safety records and accident reports.
Human Resources
Catholic Health Partners
01.2013 - 01.2014
- Assisted in the IT department
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Verified planned use of financial, physical and human resources assigned to research or development.
- Assisted company recruiters and human resources department in staffing, recruiting and retention of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
Human Resources
Bayley Nursing Home
01.2012 - 01.2013
- Assisted residents with the Beautician.
- Organized birthday party's and fun activities for residents.
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Completed paperwork and evaluation forms to document patient interactions.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients and helped with discharge procedures.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Business Management
University of Cincinnati
Cincinnati, OH01-2019
High School Diploma - Private School
DePaul Cristo Rey High School
Cincinnati, OH01.2016
A.M.I.S. -
A.M.I.S.
01.2012
P.S -
26 Jesse Owens
Brooklyn, NY01.2009
Skills
- Client relations
- Trilingual Fluent In / English/French/Bambara
- Problem-solving skills
- Customer satisfaction
- Customer service
- Brand representation
- Multi-task management
- Perform well in high-demand, fast-paced environments
- Guest relations
- Communication skills
- Fast learning
- Customer friendly
- Problem resolving
Awards
- Outstanding job performance at Bayley Nursing home
- Outstanding job performance at Freedom Center
- Outstanding job performance at Catholic Health Partners
- Cheerleading trophies
References
- Blanche Pringle Smith, Catholic Health Partners, Multicultural Competence and Inclusion Coordinator, Growth and Development, bpsmith@health-partners.org, (513)639-2725, 615 Elsinore Place, Cincinnati, OH, 45202
- LaMetra Flowers, Salon Owner, 513-432-7743, 9105 Reading Road, Cincinnati, OH, 45215
- Tiara Wallace, Salon CEO, 513-802-7256, 9105 Reading Road, Cincinnati, OH, 45215
Hobbies and Interests
- Public Relations
- Traveling
- Business Management
- Finance
- Real Estate
- Customer Service
- Receptionist
Activities
- Danced for 7 years
- Track for 2 years
- Cheerleading for 9 years
- Gymnastics
Fluent In 3 Languages
Bambara, French, And Bambara
Interests
Timeline
Home Health Aide
RMS
01.2018 - 12.2020
Human Resources
Cincinnati Art Museum
01.2015 - 01.2016
Hair Salon Manager & Hair Stylist
LaTouch Beauty Salon
07.2014 - Current
Human Resources
National Underground Railroad Freedom Center
01.2014 - 01.2015
Human Resources
Catholic Health Partners
01.2013 - 01.2014
Human Resources
Bayley Nursing Home
01.2012 - 01.2013
Business Management
University of Cincinnati
High School Diploma - Private School
DePaul Cristo Rey High School
A.M.I.S. -
A.M.I.S.
P.S -
26 Jesse Owens
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