Bintu Gassama
Sharon Hill,Pa
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions, and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking, and conflict-resolution skills.
Overview
24
24
years of professional experience
Work History
banker
Wells Fargo
01.2019 - 10.2023
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Engaged customers to learn about their financial needs
- Introduced customers to digital options for more convenient banking
- Engaged in client segmentation for partner referral
- Processed loan applications
- Processed transactions and introduced customers to digital options like online banking (mobile deposit, Zelle, wire, and setting account alerts)
- Engaged customers in meaningful conversations to uncover opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Teller
Wells Fargo
11.2009 - 01.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Served as the primary point of contact for customers, providing assistance with account maintenance and transactions.
salon manager
baraka hair salon
01.2000 - 01.2009
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment
- Emphasized product benefits and assist clients in the selection of retail products or services for their hair care needs
- Maintained a consistent relationship with clients in order to ensure return clients
- Proactively developed new customers.
Education
Life Insurance - Life Insurance
Licensed Career Institute, LLC
Whitestone, NY09.2023
Bachelor of Science - Business Administration/ Finance
Strayer University
Washington, DC12.2022
Associate of Arts - Acconting
Strayer University
Washington, DC06.2021
Skills
- Attention to details
- Open to learning new skills
- Good listener
- Excellent multi-tasking ability
- Problem-solving
- Over 15 years of customer service experience Excellent multitasking ability and attention to detail
- Consumer Banking
- Teller Support
- Financial Institution Regulations
- Regulatory Compliance
Activities
- Support branch growth by effectively engaging customers in meaningful conversation and recognizing opportunities to introduce them to partners.
- Select topics from risk Management excellence. Summarize several key messages to deliver to the team on a weekly basis.
Timeline
banker
Wells Fargo
01.2019 - 10.2023
Teller
Wells Fargo
11.2009 - 01.2019
salon manager
baraka hair salon
01.2000 - 01.2009
Life Insurance - Life Insurance
Licensed Career Institute, LLC
Bachelor of Science - Business Administration/ Finance
Strayer University
Associate of Arts - Acconting
Strayer University
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