Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bintu OGUNLANA

CHICAGO,IL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience
1
1
Certification

Work History

TEAM LEAD, SMOOTHIE BARSITA

JERK 2 GO
01.2013 - 04.2016
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

General Manager

JAJI CLOSET BOUTIQUE
02.2017 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Salon Manager

SERNITEE SALON SPA INC
06.2017 - Current
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.

Property Manager

TAO LIEN GROUP LLC
01.2018 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Kept properties in compliance with local, state and federal regulations.

PROPERTRY MANAGER

OAT ENTERPRISES LLC
09.2018 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Completed annual rent calculations using housing database software.

Head Bartender EVENT COORDINATOR

LINC PRIVATE EVENTS
03.2019 - Current
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Reviewed and updated safety protocols, ensuring staff were well-versed in emergency response procedures and first aid techniques.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Associate of Arts - Mass Communications

Parkland College
Champaign, IL
06.2013

COSMOTOLOGY LICENSE - COSMOTOLOGY

STEVEN PAPAGEORGE HAIR ACADEMY
Chicago, IL
06.2012

Skills

  • Blending Techniques
  • Measurement Accuracy
  • Attentive Service
  • Preparing Garnishes
  • Staff Development
  • Workforce Management
  • Marketing
  • Financial Management
  • Property Management
  • Maintenance Scheduling
  • Compliance Monitoring
  • Vendor Management
  • Business Administration
  • Business Development
  • Administrative Support
  • Property Tours and Inspections
  • Tenant and Eviction Laws
  • Maintenance Knowledge
  • Leasing and Sales
  • Building Operations
  • Multi-Family Property Management
  • Preparing Property Agreements
  • Knowledge of Building Codes

Certification

  • Licensed MIXOLOGIST - 8 YEARS
  • Certified PROPERTY MANAGMENT, TAO LIEN GROUP LLC - 6 YEARS

Timeline

Head Bartender EVENT COORDINATOR

LINC PRIVATE EVENTS
03.2019 - Current

PROPERTRY MANAGER

OAT ENTERPRISES LLC
09.2018 - Current

Property Manager

TAO LIEN GROUP LLC
01.2018 - Current

Salon Manager

SERNITEE SALON SPA INC
06.2017 - Current

General Manager

JAJI CLOSET BOUTIQUE
02.2017 - Current

TEAM LEAD, SMOOTHIE BARSITA

JERK 2 GO
01.2013 - 04.2016

Associate of Arts - Mass Communications

Parkland College

COSMOTOLOGY LICENSE - COSMOTOLOGY

STEVEN PAPAGEORGE HAIR ACADEMY

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