Binyam Abera
System And Technical Support Analyst
Aurora,CO
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
System and Technical Support Analyst
Power Motive Corp
Denver, CO
03.2019 - Current
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Provided client support on system operation and troubleshooting.
- Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
- Improved system security by adding new features and infrastructure.
- Maintained and administered computer networks and environments.
- Patched software and installed new versions to eliminate security problems and protect data.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Provided on-call support for critical issues related to Office365 and Active Directory.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Created and administered profiles and accounts, also maintaining systems documentation.
Carbide Welder
Power Motive Corp
Denver, CO
03.2019 - 01.2021
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Welded in flat, horizontal, vertical and overhead positions.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Prepared welding equipment to perform advanced welding work.
Inventory Control Specialist
Fedex Distribution Center
Denver, CO
01.2017 - 02.2019
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Used equipment like forklifts and pallet jacks to move inventory.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Input data in SAP to create updated status reports for quick reference of project progress and deadlines.
- Audited and corrected discrepancies in inventory numbers.
- Received, sorted and processed damaged goods with vendors or manufacturers.
Warehouse Shipping Lead
Dawn Foods Product Inc.
Denver, CO
02.2014 - 04.2017
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Hinkley High School
Aurora, CO 09.2008 - 05.2012
No Degree - Cisco Certified Entry Network Technician
Community College of Aurora
Aurora, CO 08.2011 - 07.2012
Associate of Applied Science - Cyber Security
Community College of Denver
Denver, CO 01.2021 - Current
Skills
Application support
Software diagnosis
Desktop support
Windows OS
Remote Access Technology
Customer service expert
Network Infrastructure Monitoring
System maintenance and repair
Troubleshooting
MS Office
Active Directory
Microsoft Azure
Excellent Communication
Timeline
Associate of Applied Science - Cyber Security
Community College of Denver
01.2021 - Current
System and Technical Support Analyst
Power Motive Corp
03.2019 - Current
Carbide Welder
Power Motive Corp
03.2019 - 01.2021
Inventory Control Specialist
Fedex Distribution Center
01.2017 - 02.2019
Warehouse Shipping Lead
Dawn Foods Product Inc.
02.2014 - 04.2017
No Degree - Cisco Certified Entry Network Technician
Community College of Aurora
08.2011 - 07.2012
High School Diploma -
Hinkley High School
09.2008 - 05.2012