Binyam A. Abune
Edmonds
Summary
Sales professional with a proven track record across multiple industries, known for exceeding goals, leading teams, and delivering high-impact customer experiences. Skilled in developing talent, driving performance, and using data to guide strategic decisions. Strong communicator with a customer-first mindset and a passion for building long-term relationships and trust.
Overview
17
17
years of professional experience
Work History
Agency Sales Manager
Family First Life
Edmonds
02.2023 - 08.2024
- Recruited to bring a remote sales model to a traditionally face-to-face agency, building out virtual systems using Calendly and Zoom.
- Led daily sales operations, managing a multi-carrier book of business and consistently driving production through needs-based solutions.
- Brought in and led my own team, creating a high-performing, self-managed sales unit within the larger agency.
- Streamlined processes, boosted show/close rates, and helped shift the agency toward a scalable, hybrid sales approach
Licensed General Agent
American Income Life Insurance Company
Seattle
06.2020 - 12.2022
- Focused on recruiting, onboarding, and developing a high-performing sales team through consistent coaching and mentorship.
- Delivered hands-on training to reps, emphasizing client engagement, needs-based selling, and effective communication techniques.
- Built a strong pipeline by networking, leveraging referrals, and developing relationships from existing policyholders and their families.
- Implemented an online sales process using Calendly and Zoom, significantly improving appointment show-up and close ratios across the team.
- Personally developed a down-line of licensed agents, driving production through strategic support and leadership.
Retail Store Manager
AT&T
Seattle
12.2016 - 08.2020
- Managed core operations including purchasing, inventory control, merchandising, and product distribution to ensure efficiency and profitability.
- Applied data-driven decision-making (DDDM) by analyzing WOW, MOM, and YOY metrics to optimize business strategy and performance.
- Hired, trained, and coached employees on sales techniques and operational protocols to reduce gaps and improve team execution.
- Conducted regular performance reviews with clear, actionable feedback to drive individual growth.
- Promoted a results-driven and supportive culture by developing team members into supervisors and department managers.
- Increased sales through strategic marketing initiatives and hands-on leadership.
Direct Sales Rep
Comcast
Everett
02.2014 - 10.2016
- Built strong customer relationships through door-to-door outreach by focusing on personalized, needs-based solutions during each home visit.
- Recognized for my ability to quickly learn and contribute to team success, earning a spot in a mentorship program designed to develop future sales trainers.
- Took an active role in coaching and supporting peers across multiple markets, helping improve team performance through shared strategies and consistent collaboration.
- Grew into a leadership role by modeling effective sales techniques, reinforcing a customer-first mindset, and fostering a culture of accountability and growth.
Telemarketing Sales Representative
The Seattle Times
Seattle
01.2011 - 12.2014
- Drove sales through high-volume outbound calls, using persuasive communication to connect with diverse customers.
- Consistently exceeded daily quotas and contributed to a fast-paced, results-driven team environment
Security
ADT Security
09.2009 - 08.2010
- Generate leads for sales team members and finalize sales and home installments
- Generated leads for the sales team and assisted in closing deals and coordinating home installations.
- Delivered high-quality customer service by actively listening, addressing concerns, and answering questions.
- Supported technicians by helping resolve operational issues and ensuring a smooth, customer-focused experience.
Event Manager
City of seattle
Seattle
07.2008 - Current
- Coordinated interviews with prominent local business owners and diplomats to inspire and share insights with Seattle youth. (Ethio youth media)(MMRTI) (Urban youth development)
- Collaborated with the Mayor’s Youth Council (MYC), under former Mayor Greg Nickels, to support civic engagement and youth development.
Education
Associate of Science - Civil Engineering
Shoreline Community College
01-2012
High School Diploma -
Sherwood Military Academy
Abu Dhabi, United Arab EmiratesSkills
Sales Strategy Customer Engagement Coaching & Development Prospecting Performance Leadership Virtual Sales Tools Data-Driven Decision Making Insurance Solutions Cross-Team Collaboration Territory Management
Custom
REFERENCES: Comcast: Jeremy Butler. MMRTI : Assaye Abunie (206) 696-1381 Seattle Times: Daniel Fabela (206) 652-6871 Langston Hughes Performing arts :Royal Alley Barnes (206)684-4758 AT&T : Seth Christy
Languages
English
Native/ Bilingual
Amharic
Limited
Arabic
Elementary
Timeline
Agency Sales Manager
Family First Life
02.2023 - 08.2024
Licensed General Agent
American Income Life Insurance Company
06.2020 - 12.2022
Retail Store Manager
AT&T
12.2016 - 08.2020
Direct Sales Rep
Comcast
02.2014 - 10.2016
Telemarketing Sales Representative
The Seattle Times
01.2011 - 12.2014
Security
ADT Security
09.2009 - 08.2010
Event Manager
City of seattle
07.2008 - Current
Associate of Science - Civil Engineering
Shoreline Community College
High School Diploma -
Sherwood Military Academy
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