Binyam Beyene

ACCOUNT MANAGER ROLES:

• Serve as the leader of security personnel for the account, managing the security staff and overseeing the day-to-day program.
• Serve as the immediate point of contact between AUS and the client.
• Attend client meetings as agreed upon, to include representation at monthly meetings and daily huddles.
• Maintain subject matter expertise in applicable security related subject matter.
• Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook and the AUS Healthcare Standards and Guidelines Manual.
• Coordinate the establishment of competencies with the client and validate compliance of all security staff with contractual requirements as well as all applicable national, local and accreditation agency standards.
• Review site post orders annually and collaborate needed changes with the client.
• Administer JSA's and safety programs annually, outlining site-specific hazards for security officers on assigned shifts including vehicle / driving safety as appropriate.
• Monitor, review and analyze information from materials, events, and the environment to detect or assess security related problems and report and act on each as appropriate for compliance and response.
• Conduct and report outcomes of annual security program reviews.
• Provide subject matter expertise in the development of client policies related to security and the security program. Responsible for implementing, monitoring and reporting effectiveness of those policies and procedures.
• Provide 24/hour response at client site as required including but not limited to emergency response and discipline issues
• Maintain appropriate staffing levels through hiring, training, and developing staff; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service.
• Maintain weekly operating schedules and complete payroll for assigned security personnel.
• Capably utilize scheduling program for scheduling and billing, and to produce reports that require interpretation and action for effective business management. (Budget Income Statement, Scheduling Activity Report, Invoice Aging, Training Summary and Training Detail reports, Overtime Warning, Under Hours, etc…)
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
• Develop and maintain a competent staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
• Evaluate the competencies of assigned staff members and take corrective action where required. This includes ensuring defined training/processes are in place for all officers to maintain defined levels of performance, appropriate licenses and certifications.
• Ensures compliance is properly achieved and documented through the creation and maintenance of compliance folders for each assigned security professional. Ensure folders are maintained and available for review by the client and all regulatory and accreditation agencies.

CLIENT RELATIONS:

• Interface with client executives, physicians, client staff, patients, and visitors to obtain feedback and perceptions.
• Handle any escalated security issues or emergency situations appropriately
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.
• Assure communication of policies, announcements and job openings through a consistently updated READ file at each site.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, identify issues, provide security and technical expertise and solutions. Ensure customer satisfaction.
• When necessary, ensure employee terminations are conducted in a professional manner and do not impact client operations.

CERTIFICATIONS:

• Practical and Tactical Handcuffing
• CPI (Crisis Prevention & Intervention)
• Axon Certified TASER Instructor
• DECON

VACCINATIONS:

• T-Dap (2022)
• Varicella Vaccine (2022)
• MMR Vaccine (2022)

SECURITY SUPERVISOR ROLES:

• Ensuring the safety of patients, visitors and employees of the entire hospital.
• Providing great customer service skills to all.
• Creating great interpersonal relationships and maintaining them throughout staff, visitors, as well as patients.
• Leading and being responsible for a team.
• De-escalating high pressure situations using trained verbal and physical procedures.
• Managing and being responsible for badge access control to multiple, sensitive areas of the hospital for every single employee.
• Escorting out terminated employees, disruptive/violent visitors and impertinent discharged patients, off of hospital property.
• Conducting interviews with multiple candidates and guiding them with the hiring process.
• Conducting fire extinguisher inspections.
• Conducting panic alarm tests for each department of the hospital and ensuring staff we will respond if they are in any danger, no matter how big or small.
• Monitoring cameras for suspicious activity as well as camera audits for staff.
• Ticketing vehicles that are unauthorized to park at certain locations.
• Jumpstarting vehicles and providing satisfactory customer service.
• Depositing and keeping valuables / medications of patients safe inside a secure location and also returning them back in the same secure way.
• Contacting the Police department when necessary dependent on the situation.
• Conducting Vehicle & Golf Cart Exterior Patrols as well as a Daily Vehicle Inspections report.
• Providing vehicle safety escorts to individuals.
• Conducting Badge Audits for investigations.
• Conducting Deceased Body Releases in the Morgue/Hospital Departments.
• Secure Door Unlock Assistance towards customers.
• Helicopter Patient Escorts (Hot/Cold Offloads)
• Restraining patients using the correct use of force level.
• Documenting all incidents in a daily activity report.

EMERGENCY DEPARTMENT ARMED SECURITY OFFICER

• Providing White Glove Customer Service to Patients, Visitors and Healthcare Staff on a daily basis.
• Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
• Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
• Assisted in emergency response procedures during incidents or disturbances.
• Reported suspicious activities and incidents to supervisory personnel promptly.
• Supported access control measures by verifying identification of visitors and staff.
• Learned to operate security systems, including alarms and surveillance equipment.
• Collaborated with law enforcement agencies when necessary for incident management.
• Responded quickly to incidents and assessed active situations for security concerns.
• Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Maintained physical fitness to perform physically demanding job tasks.

Job description

• Protecting client property, valuables and employees
• Using patrolling, monitoring & reporting techniques while staying vigilant, having integrity & being helpful
• Patrolling assigned site on foot while checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized admittance.
• Protecting evidence or scene of incident in the event of accidents, emergencies, or security investigations.
• Responding to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
• Representing first class customer service excellence
• Having a good knowledge with video, computer & technology responsibilities
• Maintaining professionalism with attitude & appearance
• Effectively prevented thefts
• Inspected buildings, equipment, and access points permitting entry
• Authorized verified contractors for entry
• Monitored CCTV security camerasBeing responsible and able to work independently
• Providing excellent customer service in an upscale senior living community
• Providing screening tests with temperature scan and COVID related questions
• Providing the correct access control to residents, visitors, couriers, contractors and vendors.
• Implemented access control measures, verifying credentials of visitors and employees.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

• Being responsible and able to work independently
• Providing excellent customer service in an upscale senior living community
• Providing screening tests with temperature scan and COVID related questions
• Providing the correct access control to residents, visitors, couriers, contractors and vendors.

Job Description & what I’ve learned