BIO Rodrigo
Kahului,HI
Summary
I have always set my goals high and aimed higher. I shine brightest when helping others. Working fast pace is where I feel most at home. Persistence and Patience are my greatest strengths. Brining Honest, Detailed and Precise judgment in difficult situations.
Overview
15
15
years of professional experience
Work History
Security Officer
Wailea Beach Resort
11.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Head Sushi Chef
Miso Phat Kihei
10.2016 - 10.2019
- Undertook Japanese recipes and added innovative ingredients to create dynamic sushi rolls, sashimi and nigiri.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Carefully handled various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Provided patrons with education on different types of fish and shellfish and helped choose sushi items.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Supervised and enhanced work of 7-person team producing more than 200 plates per day.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
Kitchen Manager
Genki Sushi USA
01.2012 - 10.2016
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Team Lead
Jamba Juice Hawaii
07.2008 - 12.2011
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Maui High School
Kahului, HI06.2007
Skills
1 Clear Communication
2 Strong Leadership Skills
3 Problem Solver
4 Exceptional Guest and Customer Service
Timeline
Security Officer
Wailea Beach Resort
11.2019 - Current
Head Sushi Chef
Miso Phat Kihei
10.2016 - 10.2019
Kitchen Manager
Genki Sushi USA
01.2012 - 10.2016
Team Lead
Jamba Juice Hawaii
07.2008 - 12.2011
High School Diploma -
Maui High School
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