Bioanca Mogro
Miramar,USA
Summary
Professional with experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution, with customer-centric approach that ensures satisfaction and loyalty. Reliable, adaptable, and ready to contribute to positive customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Costumer Service Staff
Publix Supermarket
08.2016 - Current
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
Student Nurse – Telemetry
Cleveland Clinic
01.2022 - 04.2022
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Administered medications via oral, IV, and subcutaneous injections and treatments to patients under supervision, ensuring adherence to hospital policies and patient care plans.
- Assisted in development of patient care plans, contributing to collaborative healthcare environment.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information under RN supervision.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Performed regular rounds to check on well-being of patients.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
Education
Accelerated Bachelor of Science - Nursing
Keiser University
Pembroke Pines, FLSkills
- Adaptability and flexibility
- Assertiveness
- Complaint handling
- Creative problem solving
- Cultural awareness
- Decision-making
- Documentation
- Follow-up skills
- Staff training
- Time management
- Quality control
Certification
- Advanced Cardiac Life Support Certification
- Basic Life Support Certification
- Pediatric Advanced Life Support Certification
Timeline
Student Nurse – Telemetry
Cleveland Clinic
01.2022 - 04.2022
Costumer Service Staff
Publix Supermarket
08.2016 - Current
- Advanced Cardiac Life Support Certification
- Basic Life Support Certification
- Pediatric Advanced Life Support Certification
Accelerated Bachelor of Science - Nursing
Keiser University
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