Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bion Leung

Santa Clarita,CA

Summary

  • Diagnose, troubleshoot and maintain basic pc hardware, networking, operating system and software issues
  • Wipe hard drives of confidential data
  • Proven ability to install, customize and personalize various Windows operating systems with a focus on Windows 10 Pro for business clients
  • Install Windows Server and configure services (DHCP, DNS and Active Directory) needed for a small to medium sized business
  • Build, connect and customize a small network (Router, Server and client PCs) for business needs
  • Ability to multitask
  • Skilled at both working independently and in a collaborative environment
  • Prioritizes tasks based on urgency
  • Understanding that all task should be done with the needs of the client/customer in mind

Overview

18
18
years of professional experience

Work History

Omni Associate

Kohl's
Valencia, CA
09.2021 - Current

Field Service Technician

VSAP/ Robert Half
Santa Clarita, CA
10.2024 - 11.2024
  • Field Service Technician for the 2024 Presidential elections.
  • Setting up Epoll books and BMDs.
  • Confirming that Epollbooks are connected to the router, the printer, and each other.
  • Verifying BMDs are in proper working order for a seamless voting experience.
  • Relaying to the call center that all devices are in working order.
  • Creating and managing tickets in the Cherwell ticketing system.
  • Utilizing Cherwell to solve problems.
  • Cleaning, maintaining, and making sure devices go through the proper chain of command.
  • Communicating with the call center via phone to escalate or solve technical issues.

IT Technician

GeoFusion Construction Company
Stevenson Ranch, CA
03.2020 - 12.2020
  • Diagnosed and troubleshot various hardware, power, and software issues through knowledge, research, process of elimination, and critical thinking.
  • Assisted and collaborated with remote IT personnel in the deployment, setup, and configuration of Windows 10 Professional computers for remote work.
  • Collaborated and effectively communicated with the CEO and CFO to ensure the network meets business needs.
  • Assisted coworkers with PC issues by attentively listening, asking questions, and providing friendly, empathetic, and excellent customer service.
  • Performed local backup, transfer, and restoration of data.
  • Recovered Windows account passwords and Windows product keys through software such as HBCD.
  • Installing, Updating and configuring Windows 7, 8.1, 10 and Windows Server.

General Merchandiser

Target
Santa Clarita, CA
10.2019 - 03.2020

PC Tech Intern

LYFE NETWORKS
Santa Clarita, CA
03.2019 - 06.2019
  • I was trained on how to set up domain enterprise networks.
  • Introduced to VoIP software, mapping network drives.
  • Configured appropriate NTFS folder permissions.
  • I learned how to modify Windows 10 computers for client use.
  • Trained on the configuration of Server 2016.
  • Resolved Gmail and Outlook compatibility issues.
  • In addition, trained on DHCP, DNS, and Active Directory configuration.
  • Performed the installation and configuration of network scanners and printers.

I.T Tech Volunteer

human-I-T
Commerce, CA
06.2018 - 08.2018
  • Checked if donated monitors were in working order and usable condition.
  • Cleaned monitors in order for them to be donated to those in need.
  • Removed RAM from unusable laptops to be put in other laptops without RAM in order to refurbish laptops to be donated to those who cannot afford them by other means.
  • Verified that the donated RAM was the correct configuration and specs.
  • I took apart MacBooks to remove the hard drives and verify the correct configuration and specs.
  • Removed hard drives from laptops and other various hard drive enclosures.
  • Verified if the hard drive had the correct interface (SATA, SCSI).
  • Verified hard drive capacity to be either ready to be sold on eBay or given as a donation.
  • Entered information on Asana to be ready to be wiped for use by new users. (Correct interface data, SCSI, capacity, date donated, donor ID, place of origin, and made sure any and all confidential info is removed from components.)
  • Complete e-waste procedures if they do not meet standards.
  • Used active Killdisk to wipe the data of usable hard drives.
  • Checked the health of hard drives using software.

Cashier & Hardlines Support Associate/Merchandise Pickup

Sears
Santa Clarita, CA
03.2007 - 03.2018

Library Tech Assistant Volunteer

Canyon Country Library
Santa Clarita, CA
01.2013 - 05.2013
  • Assisted library patrons with computer issues.
  • Instructed patrons on how to use various programs, such as Word.
  • I made sure the printer was working and had supplies, such as paper and ink.
  • Helped patrons check out laptops.

Education

Associate in Computer Networking -

College of the Canyons
Santa Clarita, CA
06.2019

Skills

  • Windows 10 Proficiency
  • Windows Server 2016 Configuration
  • Cisco Switch and Router Management
  • Remote Desktop Support
  • Local Area Networking
  • Technical Desktop Support
  • Application Deployment
  • Active Directory
  • DNS
  • Microsoft Windows Server
  • DHCP
  • TCP/IP
  • Operating Systems Management
  • Computer Networking
  • Network Troubleshooting
  • Software Troubleshooting
  • Ethernet
  • Computer Hardware
  • IT
  • VPN
  • FTP
  • Server Maintenance Skills
  • Cherwell Ticketing System
  • IT support

Timeline

Field Service Technician

VSAP/ Robert Half
10.2024 - 11.2024

Omni Associate

Kohl's
09.2021 - Current

IT Technician

GeoFusion Construction Company
03.2020 - 12.2020

General Merchandiser

Target
10.2019 - 03.2020

PC Tech Intern

LYFE NETWORKS
03.2019 - 06.2019

I.T Tech Volunteer

human-I-T
06.2018 - 08.2018

Library Tech Assistant Volunteer

Canyon Country Library
01.2013 - 05.2013

Cashier & Hardlines Support Associate/Merchandise Pickup

Sears
03.2007 - 03.2018

Associate in Computer Networking -

College of the Canyons

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Bion Leung