Summary
Overview
Work History
Education
Skills
Timeline
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Bipasayna Adhikari

Malden,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wegmans
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Coordinated with the logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
  • Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


Store Associate

Nickle's Market
01.2022 - 01.2023
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Participated in training sessions to stay updated on product information and company policies.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

MBA -

Southern New Hampshire University
Hooksett, NH
01.2026

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Customer Relations

Computer Proficiency

Microsoft Excel

Payment Processing

Client Relations

Microsoft Outlook

Timeline

Customer Service Representative

Wegmans
02.2023 - Current

Store Associate

Nickle's Market
01.2022 - 01.2023

MBA -

Southern New Hampshire University

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Bipasayna Adhikari