

Engineering and technology executive with 21+ years of experience leading global engineering organizations, enterprise software delivery, mortgage servicing platforms, consumer lending solutions, and technology operations. Proven success leading 50+ engineers, managing large delivery portfolios, reducing costs, improving operational stability, and delivering mission-critical financial services solutions.
Engineering Leadership, Technology Delivery, Portfolio Management, Mortgage Servicing, Consumer Lending, LoanServ, Mainframe Technologies, Mainframe Technologies Modernization, Batch Processing, Production Support, Application Ownership, Operational Excellence, Agile Delivery, Regulatory Compliance, Azure Monitoring, Stakeholder Management
Oversaw global engineering organization comprising over 50 professionals in software development and quality assurance.
Directed loanserv product development, regulatory compliance, and client conversion programs across multiple financial institutions.
Led cross-functional teams of up to 28 professionals to deliver complex technology initiatives on time and within budget.
Successfully delivered large-scale programs for major clients, including HSBC and Trustmark.
Managed CFPB regulatory initiatives, ensuring timely adherence to evolving industry regulations.
Oversaw end-to-end client conversion projects, including planning, risk management, and testing.
Established strong governance and stakeholder communication practices to enhance project delivery outcomes.
Oversaw $3 million annual delivery portfolio, ensuring on-time, high-quality execution.
Managed 15-member offshore delivery team for loanserv development and enhancements.
Collaborated with cross-functional teams to resolve production issues and implement enhancements.
Contributed to common service platform by developing new screens, reports, and VSAM database structures.
Served as primary associate for product development, client coordination, and delivery governance.
Supported major design and development efforts across consumer lending systems.
Oversaw multi-release delivery cycles, achieving zero post-production defects through strong quality controls.
Partnered with product and engineering leadership to refine requirements, test plans, and technical specifications.
Developed enhancements for escrow servicing and vendor interfaces within LoanServ.
Built integrations to streamline tax and insurance disbursement processes.
Supported core LoanServ development alongside customizations for specific clients.
Contributed to credit card payment solutions to improve transaction efficiency.
TECHNICAL & FUNCTIONAL EXPERTISE
Mortgage Servicing: LoanServ, Escrow, Default Management, Payment Processing, Tax & Insurance Administration, Investor Reporting, Regulatory Compliance
Mainframe Technologies: COBOL, JCL, CICS, VSAM, Batch Processing, Real-Time Processing, Production Support, Performance Tuning, MIPS Optimization
Integration & Operations: LoanServ Web Services, Enterprise Integrations, Vendor Integrations, Batch & Real-Time Interfaces, Application Ownership, Incident Management
Cloud & Monitoring: Azure Monitor, Azure Application Insights, System Monitoring, Capacity Planning, Operational Excellence
Tools & Methodologies: ServiceNow, Azure Devops,Waterfall, SDLC, Release Management
Leadership: Engineering Leadership, Technology Delivery, Portfolio Management, Global Team Management, Stakeholder Engagement, Risk & Governance