Summary
Overview
Work History
Education
Skills
Timeline
Generic

Biranda Stover

Pensacola,FL

Summary

Technologically-savvy with a strong foundation in customer service. Brings ability to quickly learn and adapt to new procedures, demonstrating excellent communication, organizational skills and multitasking abilities.

Overview

19
19
years of professional experience

Work History

Sales Merchandiser

Frito Lay
09.2023 - Current


  • Managed inventory levels to ensure products were readily available on the sales floor
  • Collaborated with sales team to create visually appealing displays that drive sales
  • Conducted regular inventory counts to track product movement and identify slow-moving items
  • Provided exceptional customer service by assisting with product inquiries and locating items
  • Participated in training sessions to stay updated on product knowledge and merchandising technique

Operations Customer Service Representative

Alorica
04.2020 - 12.2021
  • Assisted customers via phone, email, and chat to address inquiries, orders, returns, and issues
  • Utilized strong communication skills to effectively communicate product information
  • Demonstrated problem-solving abilities to resolve customer concerns
  • Ensured self-discipline and time management while working in a home-based environment
  • Adapted to varied shifts and participated in continuous training to enhance performance

Office Manager

Southern Horizon Landscaping
03.2017 - 12.2019
  • Responded to client inquiries, provided information about services, and addressed concerns
  • Managed schedules, payroll and assisted with project planning
  • Maintained office systems, managed supplies, and ensured a clean and organized workspace
  • Processed invoices and expense reports
  • Oversaw the coordination of communication between clients, employees, and lead crew

Shift Supervisor/Lead

CVS Pharmacy
02.2006 - 08.2015
  • Assigning tasks, motivating staff, and providing guidance
  • Monitoring stock levels, ordering, and replenishing products
  • Completing opening and closing procedures, including counting and balancing registers
  • Keeping the store clean, organized, and presentable
  • Assisting customers, addressing concerns, resolving complaints and ensuring satisfaction
  • Keeping the store manager informed of important updates and incidents

Education

General Studies - Psychology

Pensacola State College
Pensacola, FL
05.2014

Skills

  • Customer service
  • Excellent communication
  • Data Entry
  • Analytical thinking
  • Time management
  • Organizational Skills
  • Computer proficiency
  • Problem-solving
  • Attention to detail
  • Active listening

Timeline

Sales Merchandiser

Frito Lay
09.2023 - Current

Operations Customer Service Representative

Alorica
04.2020 - 12.2021

Office Manager

Southern Horizon Landscaping
03.2017 - 12.2019

Shift Supervisor/Lead

CVS Pharmacy
02.2006 - 08.2015

General Studies - Psychology

Pensacola State College

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