Rachel Mass

Work History

Kelly Educational Staffing

03.2024 - Current

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Monitored student behavior and administered discipline as needed.

Hess Consulting

03.2022 - 02.2024

Enforced health and safety protocols to promote safe working environment.
Enforced adherence to health and safety.
Adhered to safety protocols and policies to reduce workplace hazards.
Conducted and documented daily safety and health inspections of construction sites, recommending corrective actions when needed.
Maintained strict adherence to health and safety policies and procedures to reduce sickness, mishap and injury
Prepared and implemented health and safety plans to protect employees and materials for construction projects..
Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
Emphasized personal safety and emotional well being of staff and program participants to encourage healthy activities.
Prepared and documented health and safety incident reports for management review.
Monitored and maintained workplace safety, identifying environmental hazards.
Supervised facilities and maintained office health, safety and compliance documentation, postings and procedures.
Delivered and coordinated health and safety training for 75 employees, educating on workplace regulations, policies and procedures.

Glo Tanning

01.2021 - 02.2022

Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervised guests at front counter, answering questions regarding products.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

BQB Commercial

06.2018 - 11.2020

Coordinated implementation of people-related services, policies and programs through departmental staff.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Developed and implemented onboarding and orientation programs for new employees.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Conducted performance reviews and provided feedback to managers on employee performance.
Advocated for staff members, helping to identify and resolve conflicts.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Created and delivered HR training sessions to staff, managers and executives.

AmeriCorps VISTA

06.2017 - 06.2019

Maintained membership database, ensuring that all information was current and accurate.
Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promptly responded to inquiries and requests from prospective customers.
Sought ways to improve processes and services provided.
Generated advertising brochure for vendor use.
Developed and maintained strong working relationships with professionals within assigned territory.
Presented professional image consistent with company's brand values.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Developed, maintained and utilized diverse client base.
Recorded accurate and efficient records in customer database.