Birgit Heidelberger
El Paso
Summary
Social worker with over 25 years of experience in clinical settings, specializing in case management, program development, and therapy. Proven track record in leading mental health teams and creating effective treatment plans. Expertise in educating clients and coordinating care with multidisciplinary teams to enhance support for service members and families.
Overview
38
38
years of professional experience
Work History
Therapist
WellMind, LLC
El Paso
10.2022 - Current
- Provided individual counseling to clients addressing mental health issues.
- Developed treatment plans tailored to client needs and goals.
- Maintained accurate documentation of client progress and treatment outcomes.
- Implemented evidence-based practices to enhance therapeutic effectiveness.
- Educated clients on mental health resources and community services available.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
Supervisory Social Worker
William Beaumont Army Medical Center
Ft. Bliss
05.2011 - Current
- Company Overview: Soldier Recovery Unit. Provides services pertaining to Behavioral Health, transitional care, and case management to WTU and MEB Soldiers.
- Independently supervise work required to treat Soldiers or other beneficiaries requesting or requiring services pertaining to Behavioral Health, transitional care, and case management to WTU and MEB Soldiers through MTF, Global War on Terrorism (GWOT), William Beaumont Army Medical Center (WBAMC).
- Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; evaluate work performance of subordinates; give advice, counsel, or instruction to employees on both work and administrative matters; interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions; hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor; effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases; identify developmental and training needs of employees, providing or arranging for needed development and training; find ways to improve production or increase the quality of the work directed; and develop performance standards.
- As the LCSW Coordinator, supervises LCSWs who provide psychosocial assessments of outpatient Soldiers to assist in the development of the multi-disciplinary treatment plans.
- These evaluations include high risk Soldiers and their families, to include Soldiers that need multiple interventions and resources.
- Oversee LCSWs in providing briefings for crisis intervention to Soldiers and families in coordination with multidisciplinary team and crisis counseling involving therapeutic interventions with Soldiers and families.
- As the LCSW Coordinator, liaison with MTFs, WBAMC Specialty Care, to include all medical specialty clinics and Behavioral Health, Social Work Service, Family Advocacy Program, and Army Substance Abuse Program.
- Oversees LCSW and SSA Coordination of care with post resources, including Army Wounded Warrior Program, Army Community Services, Army Career Alumni Program, Transitional Assistance Program, Veteran's Administration, Veterans Benefits Administration, Voc Rehab, DOD VETS, and Veteran Centers, Tricare/Triwest, and community resources as needed.
- Provides supervision of LCSWs clinical work, to include: psychosocial assessments, counseling, and individual and group counseling as needed.
- Performs a variety of administrative and clinical duties as an extension and in support of the Medical Director and the OIC of the WTU.
- Apply professional knowledge of the principles and practices of social work, to include assessment and formulation of psychosocial diagnoses using Diagnostic and Statistical Manual (DSM-IV) classification.
- Work requires skill and ability to provide psychosocial evaluation in crisis situations and devise treatment/intervention plans, to include skills gained through clinical experience in working with behavioral health and medical concerns.
- Must have ability to communicate effectively, orally and in writing.
- Maintains close working relationships with other members of the treatment staff by attendance at professional/administrative and staff meetings.
- Utilizes knowledge and demonstrated skill in applying complex analytical and evaluative methods and techniques to behavioral health issues or studies concerning the efficiency and effectiveness of health care program operations.
- Must have knowledge of behavioral health needs of Soldiers and be skilled in functioning in a military community.
- Able to effectively interact with military commanders, treatment providers, post and community resource providers.
- Skilled at evaluating Soldiers' behavioral health and medical issues which affect deploy-ability and/or retention.
- Participates in program development, to include maintaining, updating, and redesigning handbook, 'A Soldier's Guide to Medical Holdover,' for RC/NG Medical Holdover Soldiers to continue to meet the needs of Soldiers and the program.
- Provide oversight of WTU Orientation Class, and PSL training, education and coordination of the program.
- Design and implement handbook and orientation class for Active Duty WTU and MEB Soldiers.
- LCSW Coordinator is required to travel, attend professional development training, teach classes, educate, train and provide in-services to DoD staff and other military installations as assigned.
- Participate in staff development programs and in the development or revision of policy.
- Help identify gaps in existing services and make recommendations for changes.
- In accordance with Joint Commission requirements, maintains required case records and assures timely entries in appropriate records or charts.
- Ensure the initiation and processing of necessary applications or documents for, with or on behalf of Soldiers and families.
- Soldier Recovery Unit. Provides services pertaining to Behavioral Health, transitional care, and case management to WTU and MEB Soldiers.
Social Work Care Manager
William Beaumont Army Medical Center
Ft. Bliss
01.2008 - 05.2011
- Company Overview: Warrior Transition Unit. Provides clinical psychosocial and case management services for Warriors in transition.
- As a WTU Social Worker I provided clinical psychosocial and case management services for Warriors in transition.
- Conduct 24-hour initial risk assessments to determine suicidal and homicidal ideations.
- Conduct complex and comprehensive psychosocial evaluations using DSM IV TR to determine evidence of behavioral health disorders, mood disorders, PTSD, TBI, behavioral health intervention needs, resource needs, issues related to compliance with medical care plans, medical/physical evaluation board actions, and issues related to transitioning back to duty or into the civilian sector resulting in a determination of a risk level for each WT.
- Provide treatment brief strategic and crisis counseling for WTs and their families in coordination with the WTU medical team and adjunct MTF services as a vital part of a comprehensive treatment team.
- Work with service members to develop treatment/intervention plans and provide clinical interventions in crisis situations.
- Warrior Transition Unit. Provides clinical psychosocial and case management services for Warriors in transition.
Clinical Social Worker
SPECTRUM HEALTHCARE RESOURCES
El Paso
10.2007 - 01.2008
- Company Overview: William Beaumont Army Medical Center. Provides therapeutic counseling for adult active-duty patients.
- Performed therapeutic counseling for adult active-duty patients while doing emergency triage in the psychiatric areas.
- Patients encountered are likely to have been suicidal or homicidal as well as other psychiatric complaints.
- Counseling was performed in individual, marital, family, and/or group settings.
- Provided thorough psychosocial assessment, counseling, and consultation services regarding serious behavioral and emotional problems that could significantly impair the progress of individual psychosocial adjustment.
- William Beaumont Army Medical Center. Provides therapeutic counseling for adult active-duty patients.
Program Director
Providence Service Corporation
El Paso
06.2006 - 10.2007
- Company Overview: Responsible for the coordination of all activities or specialized programs in the El Paso office.
- Responsible for the coordination of all activities or specialized programs in the El Paso office.
- Responsible for the management of personnel (6), services and program operations.
- Provided clinical oversight and supervision of mental health and case management staff.
- Involved in program development and quality management.
- In addition to administrative duties provide and facilitate on-going services to clients and families including individual, family and group therapy, direct assessment, evaluation and diagnostic services.
- Proficient in Excel, Microsoft Office Products.
- Maintained a caseload of approximately 20-30 patients referred to for evaluation, referral, and/or treatment of substance abuse problems.
- Responsible for the planning and operation of clinical/treatment components.
- Participated in program development and implementation to meet needs of individuals identified with substance abuse problem and their family members.
- Responded to referrals received from Probation and other referral sources, Biochemical Testing, courts (DWI s) other medical services or as self-referrals.
- Applied professional skills and knowledge in the behavioral sciences (psychology, social work, or guidance and counseling) sufficient to evaluate basic cause of the patient’s behavior, and to develop and implement appropriate treatment in the form of group and individual counseling.
- Provided oversight responsibility for comprehensive outpatient clinical care for clients and attached family members.
- Conducted evaluations of the overall delivery of care to clients and family members through quality improvement assessment, monitoring and training programs to ensure consistent high quality of care in the outpatient treatment environment.
- Monitored program evaluation and compliance through the development of measurable indicators; audit outpatient records for compliance with standards; conduct needs assessments and monitor productivity and standards of practice.
- Provide required reports.
- Assisted in ensuring effective and efficient working relations among all staff members and maintains a professional working environment.
- Serve as liaison between federal, state agencies and private agencies.
- Plan/ conduct clinical staff training programs.
- Conduct clinical case staffing with clinical staff to promote technical proficiency and quality client care.
- Contribute to the improvement of the clinical service delivery system by developing new or improved procedures for the provision of services.
- Provide clinical and administrative supervision for clinical staff.
- Responsible for the coordination of all activities or specialized programs in the El Paso office.
Program Director Texas Council of Offenders with Medical and Mental Impairments (TCOOMMI)
El Paso MHMR
El Paso
09.1998 - 06.2006
- Company Overview: Responsible for administrative and clinical supervision of staff assigned to Project Redirect and Project Hope.
- Responsible for administrative and clinical supervision of staff (10) assigned to Project Redirect and Project Hope.
- Oversaw the screening, case management and referral services for adult and youth offenders with chronic severe mental health impairments who are on probation with the Adult and Juvenile Justice System or parole and at risk of out of home placement and homelessness.
- Facilitated cooperative working relationships between the El Paso County Detention Facility, West Texas Community Supervision and Corrections, Parole, and other agencies.
- Promoted and developed Jail Diversion programs by conducting needs assessments in collaboration with other state mental health community centers, local community agencies and target population.
- Responsible for program and budget development, submission of grant requests and program implementation.
- Responsible for administrative and clinical supervision of staff assigned to Project Redirect and Project Hope.
Director Child and Adolescent Mental Health Programs
El Paso MHMR
El Paso
03.2003 - 11.2004
- Company Overview: Responsible for development of and management of the Child and Adolescent Unit.
- Responsible for development of and management of the Child and Adolescent Unit.
- Provided clinical oversight and supervision of mental health and case management staff.
- Monitor TXMHMR Contract measures and implements corrective measures when necessary.
- Provided oversight and supervision of staff (45).
- Developed and implemented the Children Strategic Plan and facilitated Quality improvement activities.
- Responsible for development of and management of the Child and Adolescent Unit.
PRN Therapist
Columbia Behavioral Center
El Paso
05.1998 - 03.1999
- Company Overview: Conducted group, individual, and family therapy for Adolescents in an Intensive outpatient setting.
- Conducted group, individual, and family therapy for Adolescents in an Intensive outpatient setting.
- Conducted group, individual, and family therapy for Adolescents in an Intensive outpatient setting.
Clinical Social Worker
PHP Healthcare Corporation
El Paso
09.1997 - 08.1998
- Company Overview: Performed therapeutic counseling to active-duty personnel and their family members.
- Performed therapeutic counseling to active-duty personnel and their family members specifically the dependent children.
- Patients encountered were likely to have been exhibiting emotional and behavioral problems as well as other psychiatric complaints.
- Counseling was performed in individual, marital, family, and/or group settings.
- Independently devised workable treatment programs and provided direct treatment using a wide variety of social casework and therapeutic techniques for the resolution of personal, social, or environmental difficulties.
- Provided comprehensive evaluations for walk-in patients and patients referred from hospital clinics for the relief of social and personal problems including problems related to the patient's illness or disability.
- Worked in collaboration with medical/psychiatric staff to facilitate development of a diagnosis and treatment.
- In addition, responded to requests for consultation by medical staff on the inpatient units to determine needs of patients prior to discharge into the community.
- Performed therapeutic counseling to active-duty personnel and their family members.
Clinical Social Worker
El Paso Psychiatric Center
El Paso
07.1996 - 09.1997
- Company Overview: Provided case-management and therapy services to patients in an acute inpatient setting.
- Provided case-management and therapy services to patients in an acute inpatient setting.
- Provided case-management and therapy services to patients in an acute inpatient setting.
Clinical Social Worker
Psychiatric Management Services Corporation
El Paso
12.1991 - 07.1996
- Company Overview: Provide short-term therapy for dependents of active duty or retired service members focusing on crisis resolution/interventions.
- Provide short-term therapy for dependents of active duty or retired service members focusing on crisis resolution/interventions.
- Worked in an outpatient environment as well as in a Partial Hospitalization Program setting.
- Initially worked as a Psychometrician and Psychiatric Technician.
- Provide short-term therapy for dependents of active duty or retired service members focusing on crisis resolution/interventions.
Intern Counselor MSW Program
Social Work Service
El Paso
06.1991 - 12.1991
- Company Overview: Provided marital and/or individual counseling sessions to military personnel and their dependents.
- Provided marital and/or individual counseling sessions to military personnel and their dependents.
- Assisted with discharge planning and consultations as requested by medical staff at the hospital.
- Provided marital and/or individual counseling sessions to military personnel and their dependents.
Employment Counselor and Parenting Instructor
Young Women’s Christian Association
El Paso
11.1990 - 05.1991
- Company Overview: Conducted job readiness classes and facilitated parenting classes.
- Conducted job readiness classes with instruction on topics such as assertiveness, job interviews, and life skills.
- Also facilitated and conducted parenting classes on topics such as child development and discipline.
- Conducted job readiness classes and facilitated parenting classes.
Correctional Specialist I
West Texas Supervision and Corrections Department
El Paso
01.1990 - 05.1990
- Company Overview: Ensured compliance with rules and regulations by residents of center.
- Ensured compliance with rules and regulations by residents of center.
- Supervised residents in daily, recreation, and community service activities.
- Ensured compliance with rules and regulations by residents of center.
Intern Counselor
Young Women’s Christian Association
El Paso
09.1987 - 05.1988
- Company Overview: Trained in conducting intake interviews and social histories.
- Trained in conducting intake interviews and social histories.
- Responded to crisis calls.
- Trained in conducting intake interviews and social histories.
Education
Master of Science Degree - Social Work
University of Texas at Austin
Austin, Texas05.1993
Bachelor of Science Degree - Social Work, Liberal Arts Degree in Spanish
University of Texas at El Paso
El Paso, Texas05.1989
Skills
- Licensed clinical social worker supervisor
- Fluent in English and German
- Spanish communication skills
- BLS certification
- Applied suicide intervention training
- Master resiliency trainer
Timeline
Therapist
WellMind, LLC
10.2022 - Current
Supervisory Social Worker
William Beaumont Army Medical Center
05.2011 - Current
Social Work Care Manager
William Beaumont Army Medical Center
01.2008 - 05.2011
Clinical Social Worker
SPECTRUM HEALTHCARE RESOURCES
10.2007 - 01.2008
Program Director
Providence Service Corporation
06.2006 - 10.2007
Director Child and Adolescent Mental Health Programs
El Paso MHMR
03.2003 - 11.2004
Program Director Texas Council of Offenders with Medical and Mental Impairments (TCOOMMI)
El Paso MHMR
09.1998 - 06.2006
PRN Therapist
Columbia Behavioral Center
05.1998 - 03.1999
Clinical Social Worker
PHP Healthcare Corporation
09.1997 - 08.1998
Clinical Social Worker
El Paso Psychiatric Center
07.1996 - 09.1997
Clinical Social Worker
Psychiatric Management Services Corporation
12.1991 - 07.1996
Intern Counselor MSW Program
Social Work Service
06.1991 - 12.1991
Employment Counselor and Parenting Instructor
Young Women’s Christian Association
11.1990 - 05.1991
Correctional Specialist I
West Texas Supervision and Corrections Department
01.1990 - 05.1990
Intern Counselor
Young Women’s Christian Association
09.1987 - 05.1988
Master of Science Degree - Social Work
University of Texas at Austin
Bachelor of Science Degree - Social Work, Liberal Arts Degree in Spanish
University of Texas at El Paso
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