Birhan Damtew
Washington
Summary
Energetic and didicated individual with over 11 years of experience with customer service, seeking a management role with in the industry to leverage my skills contribute to organizational growth while
Ensuring personal development.
Overview
15
15
years of professional experience
Work History
Trustee, MGM National Harbor Union
MGM National Harbor
2024.07 - Current
- I Developed foundational knowledge improve finance, accounting procedures, and fiscal responsibility while fulfilling trustee duties. This experience enhances capabilities for managing financial controls and operational integrity within a casino supervisory role.
Toke Counter & Team Lead
MGM National harbor
2024.02 - Current
- Led and executed precise tip (toke) reconciliation processes, improving counting efficiency and team accountability. Gained advanced proficiency in high-volume cash management and team supervision applicable to casino operational control.
Table Dealer
MGM National harbor
Oxon Hill
2023.02 - Current
- Followed procedures for closing down tables at the end of shifts.
- Kept track of chip counts at each table throughout shift.
- Inspected cards for any damage or wear before dealing each hand.
- Dealt card games such as blackjack, poker, and baccarat according to casino rules.
- Communicated effectively with supervisors regarding any issues that arose during shift.
- Calculated payouts for winning hands quickly and accurately.
- Ensured that all bets were placed correctly and paid out winnings promptly and accurately.
Assistant Manager {Langagno Ethiopian Restaurant &
Langagno & Shalla Ethiopian restaurant
Silver Spring
2020.02 - 2023.01
- Managed service staff and effectively
addressed customer concerns in high-volume settings. This experience honed key supervisory abilities – including personnel management, conflict de-escalation, and customer interaction – essential for overseeing casino dealers and ensuring positive player experience
CAB Driver(yellow Cab) Self-employed as Cab Drive
Self Employed
Washington
2018.03 - 2020.06
- As Cab Driver Cultivated strong interpersonal and customer service abilities by adeptly serving a wide range of passengers in a dynamic environment
Retail Sales Associate
Awash market
2016.01 - 2018.01
- Provided frontline customer service
during first employment experience in a retail setting.
-Engaged effectively with a wide variety of customers to understand needs and ensure satisfaction.
- Cultivated strong communication, patience, and adaptability
Teacher
Dilbetegel primary school
Addis Abeba
2010.09 - 2013.06
- Certified to teach both Language Education and Civic & Ethical Education across elementary and middle school levels (Grades 1-8), providing a strong foundation in core curriculum delivery.
Education
Some College (No Degree) - Nurse
University of The District of Columbia
Washington, DCDiploma - Teacher Education
Kotebe College
Addis Abeba ,Ethiopia Certificate -
Hotel And Lodging
San Diego, CAHigh School Diploma -
High School
San Diego, CASkills
-Customer service
- Time management
-Problem solving
-Detail-oriented
-Adaptabilit
- Teamwork
-Communication
GAMES- BLACKJACK, BACCARAT, ROULETTE, CRAPS, CARNIVAL GAMES, PIT 15&13 ELECTRIC GAMES
Languages
English
Professional
Amharic
Full Professional
Timeline
Trustee, MGM National Harbor Union
MGM National Harbor
2024.07 - Current
Toke Counter & Team Lead
MGM National harbor
2024.02 - Current
Table Dealer
MGM National harbor
2023.02 - Current
Assistant Manager {Langagno Ethiopian Restaurant &
Langagno & Shalla Ethiopian restaurant
2020.02 - 2023.01
CAB Driver(yellow Cab) Self-employed as Cab Drive
Self Employed
2018.03 - 2020.06
Retail Sales Associate
Awash market
2016.01 - 2018.01
Teacher
Dilbetegel primary school
2010.09 - 2013.06
Some College (No Degree) - Nurse
University of The District of Columbia
Diploma - Teacher Education
Kotebe College
Certificate -
Hotel And Lodging
High School Diploma -
High School