Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Birju Joshi

Birju Joshi

Cary,NC

Summary

Detail-oriented Business Analyst with 8 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams. Flexible and versatile specializing in developing innovative solutions to organizational problems.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Business Analyst

Blue Cross Blue Shield
Chicago,IL
11.2022 - 07.2024
  • Utilized Ataccama for data profiling during the migration of the system from the legacy system to the BPD system
  • Implemented data cleansing, validation, and enrichment techniques to enhance data quality
  • Designed and executed SQL queries for data retrieval and management
  • Demonstrated expertise in data privacy and regulatory compliance standards, including GDPR, CCPA, and HIPAA
  • Prepared comprehensive Status Reports and Standard Operating Procedures (SOPs) to resolve issues and overcome obstacles.

Business Analyst

Accident Fund Group
TX
04.2019 - 10.2022

HR Workflow Optimization: I guided the development and enhancement of web-based HR modules, concentrating on SAP SuccessFactors, to refine and optimize HR workflows. My primary focus was on payroll management, and I successfully integrated advanced functionalities to simplify and expedite processes related to payroll, ensuring a seamless and error-free experience for our clients.

Tailored Solutions: I collaborated closely with our clients to understand their unique needs. This involved customizing the modules to meet their specific requirements, which encompassed the complete HR lifecycle - from recruitment to retirement. Through my expertise and dedication, I delivered tailored solutions that empowered our clients to efficiently manage HR tasks within the SAP SuccessFactors framework, ultimately leading to improved HR operational efficiency.

Business Analyst

Southwest Airlines
Dallas,TX
08.2017 - 03.2019
  • I played a key role in enhancing our software application by introducing new features that greatly improved the booking process
  • These additions streamlined operations, making it exceptionally smooth for both customers and internal teams
  • The upgraded booking system not only simplified the reservation process but also facilitated efficient management and cancellation of bookings, ultimately enhancing the overall user experience.

Business Analyst

Sonic Healthcare
Austin, TX
10.2016 - 07.2017
  • I actively participated in UI development and design activities, contributing to the overall user interface of our application
  • During this process, I worked collaboratively with the design and development teams to create visually appealing and user-friendly interfaces
  • These efforts played a crucial role in enhancing the overall user experience, making it easier for users to navigate and interact with the application.

Business Analyst

Texas Mutual Insurance Company
Austin, TX
06.2015 - 10.2016
  • I took on a key role in managing change requests, particularly focused on user interface (UI) enhancements
  • This included actively responding to requests for improvements in the application's UI to enhance user experience
  • Additionally, I worked on incorporating new features aimed at generating Business Intelligence (BI) reports.

Business Analyst

US Bank
Minneapolis, MN
05.2014 - 06.2015
  • I took a pivotal role in the development of a web-based interface system designed specifically for primary loan applicants
  • This innovative system empowered users to establish online accounts, providing them with a seamless and convenient platform to manage their account information
  • Through this interface, users were able to access and update critical loan organization documents, streamlining the application process and enhancing their overall experience.

Store Manager

Harris Teeter
Cary, NC
09.2010 - 05.2014
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.

Customer Service Representative

Circle K
Cary, NC
08.2009 - 06.2010
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Medical Distribution Manager

Krishna Agency
Vadodara, Gujarat, India
06.1993 - 06.2009

-I spent the years following my graduation actively engaged in our family business focused on medical distribution. It was a dynamic role where I managed business operations.

- Directed daily operations of medical supply distribution company serving over 100+ healthcare providers.

- Managed supply chain logistics ensuring timely delivery of products while maintaining inventory integrity.

- Generated new business opportunities, achieving a 20% growth in client acquisitions.

- Cultivated relationships with medical equipment manufacturers, significantly diversifying product offerings.

Education

Bachelor of Science - Chemistry

Maharaja Sayajirao University
Gujarat India
05-1993

Skills

  • Business Planning
  • Requirements Gathering
  • Internal Auditing
  • Project Management Life Cycle (PMLC)
  • Software Development Life Cycle (SDLC)
  • Strategic Planning
  • Business process improvement
  • Data Mapping
  • Agile
  • Kanban
  • Scaled Agile Framework (SAFe)
  • Business Process Modelling Tools
  • Wire Framing Tools
  • Balsamiq
  • VersionOne
  • JIRA
  • Rally
  • TFS
  • BI Reporting Tools
  • Tableau
  • ETL Tools
  • Content Management Tools
  • Data Profiling
  • Ataccama
  • Linux
  • SQL

Certification

  • Business Analyst Certification from JVMH Infotech, Bengaluru India

References

References available upon request.

Timeline

Business Analyst

Blue Cross Blue Shield
11.2022 - 07.2024

Business Analyst

Accident Fund Group
04.2019 - 10.2022

Business Analyst

Southwest Airlines
08.2017 - 03.2019

Business Analyst

Sonic Healthcare
10.2016 - 07.2017

Business Analyst

Texas Mutual Insurance Company
06.2015 - 10.2016

Business Analyst

US Bank
05.2014 - 06.2015

Store Manager

Harris Teeter
09.2010 - 05.2014

Customer Service Representative

Circle K
08.2009 - 06.2010

Medical Distribution Manager

Krishna Agency
06.1993 - 06.2009

Bachelor of Science - Chemistry

Maharaja Sayajirao University
Birju Joshi