Birol Karabulut
DAVENPORT,FL
Summary
Seasoned Operations Manager and talented leader with 6+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Hertz Car Rental
01.2019 - 01.2025
- Progressively advanced from Customer Service Representative to Operations Manager over four years, leading branch operations, staff development, and customer experience initiatives across multiple locations. Directed daily workflow, optimized performance, and ensured consistent alignment with corporate standards while driving revenue growth and operational excellence.
- Led high-performing teams by training, coaching, mentoring, and setting clear goals, resulting in measurable improvements in productivity and service quality.
- Managed employee onboarding, performance evaluations, and corrective coaching to maintain a strong, accountable workforce.
- Resolved escalated customer concerns through proactive communication and follow-up, consistently improving satisfaction scores.
- Executed revenue strategies, streamlined sales processes, and enhanced branch efficiency through targeted operational improvements.
- Coordinated fleet logistics and maintained vehicle readiness by working closely with body shops, dealerships, and service vendors.
- Achieved top-ranking branch performance within the Central Florida region through strong leadership, problem-solving, and operational discipline.
- Trained new hires in customer engagement, technical troubleshooting, safety standards, and company procedures.
Operations Associate
Gap Factory/Old Navy Outlet
01.2018 - 01.2019
- Created visually compelling displays, implemented planograms, processed incoming shipments, organized inventory, and maintained stockroom and sales floor standards to streamline daily operations. Restocked merchandise, executed visual setups, and verified pricing and inventory accuracy. Assisted customers as needed to elevate the overall shopping experience.
Sales & Visual Associate
JCPenney
01.2016 - 01.2017
- Supported sales and strengthened customer experience by assisting shoppers, maintaining merchandise, and processing transactions. Executed visual sets, organized the sales floor and stockroom, and contributed to store setups. Ensured an on-brand, inviting environment to optimize customer flow and engagement.
Education
BA - Business & Organizational Leadership, Architecture
Valencia College
Kissimmee, FL01-2027
Florida Atlantic University
Boca Raton, FL01-2019
Business Administration, Design & Merchandising
Eastern Kentucky University
Richmond, KY01-2017
Highschool Diploma -
Red Bird Missionary School
Beverly, KY01-2015
Kennesaw State University
Kennesaw, GA01-2015
Bahamas Safety Alliance
01-2014
Skills
- Operations & Logistics Management
- Training & Employee Development
- Complaint Escalation Management
- Microsoft Office Suite
- Highly Organized & Detail-Oriented
- Planning and implementation
- Project management
- Health and safety compliance
- Performance evaluations
- Onboarding and orientation
- Customer relationship management
- Quality assurance controls
- Cross-functional collaboration
- Risk management
- Inventory control
- Revenue Generation
- Employee relations and conflict resolution
- Entry-Level Coding (HTML/CSS/Basic Scripting)
Certification
- OSHA 30 Hour Construction Safety Training
- Certification: AutoCAD Essentials
- Certification: AutoCAD Intermediate
- Certification: Hospitality & Tourism Management
Languages
Spanish
English
Interests
- Auto Repair / Restoration
- Music
- Designing and Printing 3D Models
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Interior Design
- Team Sports
- I like working with my hands and fixing things
- Reading
- Animal Care
Timeline
Operations Manager
Hertz Car Rental
01.2019 - 01.2025
Operations Associate
Gap Factory/Old Navy Outlet
01.2018 - 01.2019
Sales & Visual Associate
JCPenney
01.2016 - 01.2017
BA - Business & Organizational Leadership, Architecture
Valencia College
Florida Atlantic University
Business Administration, Design & Merchandising
Eastern Kentucky University
Highschool Diploma -
Red Bird Missionary School
Kennesaw State University
Bahamas Safety Alliance
INTERESTS
Sports, Construction, Design, Technology, Travel, Architecture