Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Biruk Demisse

La Vergne,Tennessee

Summary

Results-driven IT professional with hands-on experience in computer hardware, troubleshooting, and network connectivity. Passionate about server maintenance, cloud computing, and AI infrastructure, with a strong foundation in hardware diagnostics and system support. Skilled in computer components, robotics, and 3D printing technology, with a CompTIA A+ certification. Eager to expand expertise in server operations and data center environments, bringing a problem-solving mindset and a commitment to continuous learning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Amazon Robotics Test Support

TEKsystems
06.2024 - Current
  • Monitored autonomous drive fleet and robotic arms, ensuring optimal performance.
  • Troubleshot complex network connectivity issues across multiple platforms.
  • Ensured smooth robot operations and performed diagnostics.
  • Monitored the cardinal cell for system health and reported anomalies promptly.
  • Assisted in server updates, system reboots, and performance monitoring.

3D Printing & Quality Tech

Smile Direct Club | Antioch
12.2019 - 07.2023
  • Operated and maintained 3D printing servers and workstations.
  • Utilized rapid prototyping techniques, including CNC machining, injection molding, and 3D printing.
  • Conducted digital impressions using intraoral scanners, CAD, and CAM systems.
  • Assisted in refining designs through iterative testing and adjustments.

Shipping & Receiving

Dell Computers
07.2018 - 11.2019
  • Assisted with server and computer setup for inventory and distribution
  • Provided IT support to troubleshoot hardware and software issues in critical shipping operations.
  • Handled high-value computers and sensitive electronics, ensuring secure shipment processes.
  • Monitored inventory to prevent loss or theft, maintaining detailed records and audits

Education

Associate of Applied Science - Information Technology in Cybersecurity

Nashville State Community College
Nashville, TN
12-2025

Skills

  • IT Support & Troubleshooting
  • Network & Connectivity Issues
  • Server Hardware & Maintenance (CPUs, RAM, SSDs, RAID, Cooling)
  • Robotics Monitoring & Automation
  • Cybersecurity Fundamentals
  • 3D Printing & CAD/CAM
  • Inventory & Asset Management

Certification

CompTIA A+

Timeline

Amazon Robotics Test Support

TEKsystems
06.2024 - Current

3D Printing & Quality Tech

Smile Direct Club | Antioch
12.2019 - 07.2023

Shipping & Receiving

Dell Computers
07.2018 - 11.2019

Associate of Applied Science - Information Technology in Cybersecurity

Nashville State Community College

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Biruk Demisse