Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Biruk Guta

Seattle,WA

Summary

Accomplished Lead Wheelchair Agent with a proven track record at G2securestaff, enhancing passenger satisfaction through exceptional disability awareness and safety protocols. Expert in wheelchair navigation and fostering positive team dynamics, significantly improving operational efficiency. Skilled in financial accuracy and customer service, adept at managing high-pressure situations with professionalism and courtesy.

Overview

2025
2025
years of professional experience

Work History

Wheelchair Agent

Prospect
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.

Lead Wheelchair Agent

G2securestaff
10.2024 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Located and read airport monitors to determine arrival and departure information.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
  • Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
  • Escorted handicapped passengers from terminal to aircraft.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Answered questions regarding flight schedules, travel routes and arrival times.

Customer Service Assistant

VIP Hospitality
10.2023 - 05.2024
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Collaborated with team members to improve overall customer experience and boost company reputation.

Accountant

Tantostina Hotel
02.2018 - 05.2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Education

Accounting

Rift Valley University
Ethiopia
08.2017

Skills

  • Wheelchair navigation
  • Disability awareness
  • Safety awareness
  • Professionalism and courtesy

Languages

Amharic and English
Full Professional

Timeline

Lead Wheelchair Agent

G2securestaff
10.2024 - Current

Customer Service Assistant

VIP Hospitality
10.2023 - 05.2024

Accountant

Tantostina Hotel
02.2018 - 05.2023

Wheelchair Agent

Prospect

Accounting

Rift Valley University

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Biruk Guta