Biruk T. Milkessa
Seattle,USA
Summary
Dedicated Multilingual Care Coordinator with over four years of healthcare coordination experience. Proven track record in enhancing operational efficiency, managing data, and improving patient satisfaction. Experienced in supporting human resource initiatives, including provider enrollment and talent acquisition, with a focus on strategic planning and collaboration. Skilled in facilitating communication in diverse healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Swedish Medical Group
Seattle, WA
04.2024 - Current
- Facilitated care establishment for new patients with cardiology providers through comprehensive chart and referral reviews.
- Managed high-volume patient flow by scheduling, confirming, and rescheduling cardiology appointments.
- Documented patient medical histories, case details, and insurance information to streamline appointments and payment processing.
- Requested medical records from external facilities via fax or phone to ensure accurate health history for providers.
- Coordinated various patient tests, including EKGs, echocardiograms, stress tests, radiology, and lab tests.
- Communicated with patients to explain procedures and address concerns, ensuring a positive experience.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Maintained electronic medical records (EMR) for accuracy and compliance with HIPAA regulations.
- Cultivated effective communication with care team members to deliver exceptional patient care.
Medical Care Coordinator
Seattle Indian Health Board
Seattle, WA
10.2022 - 04.2024
- Facilitated patient needs through scheduling, referral tracking, and system navigation.
- Processed prior authorizations with United Health Care, Kaiser Permanente, Comagine, Availity, and Carelon.
- Communicated effectively with medical professionals to address patient healthcare requirements.
- Coordinated external referrals by verifying in-network specialty facilities for patients.
- Managed scheduling for follow-up clinical and non-clinical visits, while confirming insurance coverage.
- Utilized multilingual skills to assist Spanish, Amharic, and Italian-speaking patients with inquiries.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed patient eligibility for programs based on established criteria.
- Coordinated transportation arrangements for those unable to travel independently.
- Facilitated communication between physicians, nurses, social workers, therapists regarding patient care.
Provider Enrollment and Talent Acquisition Program Specialist (HR Department)
NeighborCare Health
Seattle, WA
09.2021 - 10.2022
- Coordinated internship program between students and organization to ensure effective placements.
- Collected and managed request forms from local students seeking internships, facilitating communication with providers.
- Processed background checks for applicants through Washington State Patrol portal as part of enrollment.
- Utilized reference check programs such as Harver to streamline volunteer enrollment process.
- Established and maintained relationships with providers, enrolling them in organization and insurance systems.
- Ensured compliance with internal policies while enrolling new providers in Medicaid, Medicare, and other systems.
- Analyzed database issues and resolved insurance troubleshooting to enhance operational efficiency.
- Established and maintained partnerships with community organizations to expand program reach.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Patient Service Representative
NeighborCare Health
Seattle, WA
09.2020 - 09.2021
- Managed telephone communications, confirming appointments and transferring calls to relevant staff.
- Checked in patients, providing necessary forms for updated information collection.
- Assisted patients in urgent situations, facilitating same-day care or prompt appointment scheduling.
- Welcomed new patients, clarifying insurance inquiries and aiding those without coverage.
- Maintained organization of waiting areas, office files, and front-desk environments.
- Collected co-pays and fees, ensuring accurate closeout of cash drawer daily.
- Delivered exceptional customer service through effective multilingual communication skills.
- Completed mandatory training programs, including HIPAA and EPIC certifications.
Customer Service Specialist and Change Ambassador
Booking.com
Bellevue, WA
02.2020 - 09.2020
- Utilized multilingual skills to assist global customers and hotel partners in Spanish, Italian, and English.
- Facilitated cancellation, modification, and relocation requests during customer travel experiences.
- Resolved complaints regarding missing reservations, overcharges, and overbooked rooms to uphold satisfaction.
- Provided assistance for general inquiries about website and app functionalities.
- Supported partners with internal challenges including policy modifications and ownership changes.
- Championed change initiatives by presenting new guidelines and company updates to groups exceeding 20 personnel monthly.
- Gathered team feedback and suggestions to enhance internal work materials submitted to Change department.
Admissions and Retail Specialist
Space Needle
Seattle, WA
10.2018 - 03.2020
- Assisted clients by answering inquiries regarding Space Needle history and Seattle attractions visible from the tower.
- Sold tickets, City Passes, and various packages available at Space Needle.
- Processed voucher exchanges from Expedia, Viator, and other third-party services.
- Explained all ticket types offered, recommending optimal choices based on guest preferences.
- Resolved customer complaints and facilitated de-escalation of issues.
Customer Service and Sales Associate
Gap Inc Banana Republic Men's Store
Seattle, WA
07.2018 - 09.2018
- Facilitated product selection for customers utilizing strong sales expertise.
- Guided customers through store layout, leveraging multilingual abilities.
- Provided coverage for cashier and fitting room operations.
- Received and displayed product shipments on store retail shelves upon delivery.
- Greeted customers to determine wants or needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Some College (No Degree) - Language Interpretation And Translation
Seattle Central Community College
Seattle, WA02-2024
Seattle Vocational Institute - English and Math Class
Seattle Vocational Institute
Seattle, WA04-2018
High School Diploma - Foreign Languages and Literature
Giuseppe Peano
Florence, Italy07-2016
Skills
- Analytical problem solving
- Data entry skills
- Administrative experience
- Communication proficiency
- Epic Health System expertise
- Scheduling capabilities
- Multilingual abilities
- Proficiency in Microsoft Office Suite
- Teamwork dynamics
- Referral management
- Conflict resolution
- Critical thinking
- Cultural Competency
- Medical data collection
- Crisis intervention
- Customer relationship management
- Microsoft Excel
- Microsoft Word
- Brand representation excellence
Certification
- De-escalation strategies for healthcare
- Translation and Interpretation Certificate Program: Seattle Central College
Languages
Italian
Native/ Bilingual
English
Native/ Bilingual
Spanish
Full Professional
Amharic
Professional
Timeline
Patient Care Coordinator
Swedish Medical Group
04.2024 - Current
Medical Care Coordinator
Seattle Indian Health Board
10.2022 - 04.2024
Provider Enrollment and Talent Acquisition Program Specialist (HR Department)
NeighborCare Health
09.2021 - 10.2022
Patient Service Representative
NeighborCare Health
09.2020 - 09.2021
Customer Service Specialist and Change Ambassador
Booking.com
02.2020 - 09.2020
Admissions and Retail Specialist
Space Needle
10.2018 - 03.2020
Customer Service and Sales Associate
Gap Inc Banana Republic Men's Store
07.2018 - 09.2018
Some College (No Degree) - Language Interpretation And Translation
Seattle Central Community College
Seattle Vocational Institute - English and Math Class
Seattle Vocational Institute
High School Diploma - Foreign Languages and Literature
Giuseppe Peano
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