Biruk Zewdie
Alexandria,VA
Summary
Accomplished Director of Operations with extensive experience in the import and export industry. Proven expertise in overseeing complex supply chain logistics, ensuring seamless international trade operations. Adept at leveraging Power BI to develop insightful business intelligence solutions that drive data-driven decision-making and operational efficiency. Demonstrated ability to lead-cross-functional teams, optimize processes, and deliver exceptional results in dynamic and fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Power BI Developer
NSM Consulting
09.2022 - Current
- Boosted overall network efficiency by conducting routine evaluations and recommending necessary upgrades or modifications based on findings.
- Stayed informed about industry trends and emerging technologies in order to recommend appropriate tools or processes that could help drive the organization towards its strategic goals.
- Maintained a secure technology environment through regular system updates, patching vulnerabilities, and overseeing access controls for users across all systems.
- Enhanced team productivity by providing technical guidance and mentorship to junior staff members.
- Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality.
- Built databases and table structures for web applications.
- Coordinated deployments of new software, feature updates and fixes.
Director of Operations
Simba Global LLC
12.2018 - 08.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Web Developer/Designer
Aurium Web
02.2014 - 12.2017
- Development of Web Parts with Wix.com and Microsoft Visual Studio.NET
- Proficient in creating and deploying forms using layers and templates
- Developing web applications using Microsoft Technologies
- Writing a detailed design document
- Worked with management to strategically plan and program applications that collected business minded intelligence and helped to better manage the sites
- With management to strategically plan and program applications that collected business minded intelligence and helped to better manage the sites
- Analyzed and designed and coded a proprietary Web application, specifically designed for servicing end users / clients
- Assisted in reporting capabilities of backup service and annual review services as required by our clients
- Premium optimization and updated portfolio mortality.
Senior Managing Partner
Hermes Concierge
01.2013 - 04.2015
- Managed IT infrastructure, ensuring robust cyber-security measures and system reliability, reducing downtime by 40% and safeguarding sensitive client information
- Negotiated with technology vendors and service providers to secure cost-effective solutions and exclusive tech-based offerings for clients
- Led cross-functional projects to upgrade IT systems and implement new technologies, ensuring timely delivery and alignment with business goals
- Utilized data analytics to identify trends, optimize service offerings, and inform strategic business decisions, resulting in a 30% growth in client engagement
- Oversaw the implementation of CRM and service management systems, improving client data accuracy and service response times by 25%
- Directed digital transformation initiatives, including the development of a custom mobile app that enhanced user experience and streamlined service requests.
Telecommunication Technician Assistant
United Nation Office at Nairobi (UNON)
05.2012 - 12.2012
- Build and set up Cisco Telephone Conference calls across the agencies as well at agencies abroad
- Develop and create SQL (2008/2012) database systems including table structures, queries, stored procedures, automated jobs, reports and forms
- Integrate with data from other databases as needed
- Create system and user Create system and user documentation
- Implement new systems by training end users
- Maintain existing systems
- Modify systems to improve and enhance functionality as needed
- Implement new systems by training end users
- Maintain existing systems
- Modify systems to improve and enhance functionality as needed
- Design and manage the CISCO Software Suite which included Names and Numbers of 20+ agencies for content management
- Design and implement relational databases, write complex stored procedures, views, and triggers
- Give technical guidance to less experienced development intern members after working 3 months in the telecommunication section department
- Design, develop, and maintain an Intranet system for use by employees to assist with their daily operations
- Manage the conversion of existing forms, documents and manuals to an Intranet system
- Perform daily checkup of the performance of the services and its databases
- Develop and conduct training in the applications and databases developed
- Served as technical and maintenance supporter for different web applications
- Working on the Cisco internal application to control the user friendly process to employees
- Troubleshoot development system problems resulting from faulty code, database design issues and system failures.
Billing Coding Assistant
Safari Park Hotel
11.2009 - 09.2010
- Reviewed operational reports and records to ensure adherence to company policies, procedures, and profitability
- Prepared vouchers and checks for suppliers and fixed expenses
- Assisted in payroll processing
- Processed cash receipts for financial records
- Processed cash and sales at the hotel club.
Education
Bachelor of Science - Information System And Technology (Networking)
United States International University
Nairobi, Kenya01.2012
International Baccalaureate -
Braeburn College
Nairobi, Kenya01.2008
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Financial Controls Implementation
- Quality Assurance
- Overseeing Personnel
- Operational Leadership
- Capital Spending
- Business Management
- Supplier Monitoring
- P&L Administration
- Strategize Business Plans
- Google AdWords
- Payroll Administration and Timekeeping
- Improve Performance
- Cisco Routers and Switches
- Continuous Quality Improvement (CQI)
- E-Commerce Strategy
- Advertising Campaign Development
- P&L Responsibility
- Overseeing Logistics
- Business Policies and Procedures
- Materials Planning and Logistics
- Graphic Design Integration
- Social Media Management
- Web Security
- Written and Oral Communications
- NET Framework
- Website Updating
- Website Analytics Tools
- Domain Registration
- SEO Techniques
- Web Development Projects
- Adobe Creative Suite Applications
- Responsive Design
- WordPress Proficiency
- Design and Development
- Content Design
- Database Development
- Improving Websites
- Bug Fixes
- Ecommerce Integration
- Communications Strategies
- Ecommerce Strategies
- Databases
- HTML
- Maintenance and Repair
- Self-Motivated
- Data Entry
- Teamwork and Collaboration
- MS Office
- Excellent Communication
- Google Workspace
Certification
- Boot Coffee Campus - SCA Introduction to coffee and Roasting Foundation
- Make A Wish Foundation – Certificate of Participation
- Volunteer Disaster Response Certified (First Aid and Crisis Management) – Red Cross
- Aga Khan Foundation - Certification of Participation in 2008 /09/10/2011 East and central African International Universities Soccer Tournament.
- United Nation Office in Nairobi - Certification of a Participation in organizing the Summer of 2012 Staffs Vs Interns Soccer Tournament in the complex field ground.
Personal Information
Title: Power BI Developer
Languages
English
Timeline
Power BI Developer
NSM Consulting
09.2022 - Current
Director of Operations
Simba Global LLC
12.2018 - 08.2022
Web Developer/Designer
Aurium Web
02.2014 - 12.2017
Senior Managing Partner
Hermes Concierge
01.2013 - 04.2015
Telecommunication Technician Assistant
United Nation Office at Nairobi (UNON)
05.2012 - 12.2012
Billing Coding Assistant
Safari Park Hotel
11.2009 - 09.2010
Bachelor of Science - Information System And Technology (Networking)
United States International University
International Baccalaureate -
Braeburn College
- Boot Coffee Campus - SCA Introduction to coffee and Roasting Foundation
- Make A Wish Foundation – Certificate of Participation
- Volunteer Disaster Response Certified (First Aid and Crisis Management) – Red Cross
- Aga Khan Foundation - Certification of Participation in 2008 /09/10/2011 East and central African International Universities Soccer Tournament.
- United Nation Office in Nairobi - Certification of a Participation in organizing the Summer of 2012 Staffs Vs Interns Soccer Tournament in the complex field ground.
Similar Profiles
Jill JaredJill Jared
Licensed Customer Service Representative/Underwriter at NSM Insurance Group/Collector Car DivisionLicensed Customer Service Representative/Underwriter at NSM Insurance Group/Collector Car Division
Heidi Hatem EmadiHeidi Hatem Emadi
HR & Management Consultant at FDH, NSM+, Express ConstructionHR & Management Consultant at FDH, NSM+, Express Construction
Jaspreet KaurJaspreet Kaur
Administrative Officer at NSM FOODSAdministrative Officer at NSM FOODS