Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Biruktawit Daniel

Silver Spring,MD

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Perfectoffice Stuffing
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Restaurant Associate

Smithsonian Institution
06.2017 - 06.2019
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Placed order items in bag for drive-thru window delivery with speed and accuracy.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.

Product Tester

CoCommunication Testing Design Inc
09.2015 - 06.2017
  • Tested products or subassemblies for functionality or quality.
  • Examined products for imperfections and defects.
  • Repaired faults, reassembled products, and completed additional tests.
  • Provided feedback to production team regarding product quality.
  • Monitored product quality at all stages of production process.
  • Operated and maintained testing equipment.
  • Weighed products prior to shipment to confirm accuracy.

Administrative Technical Assistant

Baltimore County Community College
09.2012 - 08.2015
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Associate of Science - Computer And Information Systems Security

Baltimore County Community College
Baltimore, MD
05.2013

Skills

  • Mail Handling
  • Business Administration
  • Word Processing
  • Sorting and Labeling
  • Customer Assistance
  • Verbal and Written Communication
  • Time Management
  • Office Supply Ordering

Languages

Amharic
Native or Bilingual

Timeline

Front Desk Receptionist

Perfectoffice Stuffing
06.2023 - Current

Restaurant Associate

Smithsonian Institution
06.2017 - 06.2019

Product Tester

CoCommunication Testing Design Inc
09.2015 - 06.2017

Administrative Technical Assistant

Baltimore County Community College
09.2012 - 08.2015

Associate of Science - Computer And Information Systems Security

Baltimore County Community College

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Biruktawit Daniel