BIRYNN HEVERLY
Virginia Beach,VA
Summary
Strong asset with leadership and time management abilities in fast paced environments; providing stellar service with extensive knowledge.
Overview
9
9
years of professional experience
Work History
Shipyard Personel
People Ready Staffing
Chesapeake, VA
08.2022 - Current
- PAI (Permitted Authorized Individual) - USS Kearsarge
- Power Tool Operator - USS Forest Sherman
- Power Tool Operator - Zues
- Fire Watch - USS San Antonio
Sales Consultant
Altoona Honda
Altoona, PA
05.2021 - 06.2022
- Provided exceptional customer service to ensure each buyer felt their needs were consistently met
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Kept a keen eye on the surrounding market to scale the best deal for each customer
- Priced out products for customers and preppared sales paperwork
- Broadened client base
Personal Shopper
Walmart
Altoona, PA
01.2021 - 04.2021
- Provided every customer with assistance upon entering store through merchandise selection and item location
- Maximized hourly pace by organizing shopping trips and planning efficient routes
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Earned Top Shopper by finishing jobs within a set amount of time
Host
Champs Sports Bar and Grill Altoona
Altoona, PA
02.2020 - 12.2020
- Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests
- Maintained a clean and effective hosting area
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Answered phones to take to-go orders and provide dining information
- Prepared to-go orders once food was done
- Ensured all customer payments were accurately processed
- Resolved conflicts between customers when necessary
- (ENDOURED THROUGH TEDIOUS COVID RESTRICTIONS) Hope that lightens your day with a laugh!
Floor Manager
Vans
Virginia Beach, VA
09.2019 - 01.2020
- Managed store opening and closing procedures to optimize store readiness and maintain financial goals.
- Encouraged growth and teamwork in associates to increase performance in all areas.
- Assessed team member performance and developed improvement plans for weak points.
- Performed quality assurance procedures to ensure products and services offered met our standard.
- Drove consistent sales by setting targets and directing attainment plans on team and individual levels.
Assistant Store Manager
17th Street Surf Shop
Virginia Beach, VA
01.2017 - 09.2019
- Resolved customer concerns and processed returns while recommending transfer of merchandise between store locations if needed.
- Delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Encouraged growth and teamwork in associates to increase performance in all areas.
- Trained employees POS systems, inventory processing and product knowledge.
- Ensured each build out perfectly fits the respective brand’s image.
- Determined locations for seasonal merchandise
- Communicated with buyers to promote open product flow.
- Achieved sale goals while achieving company PR for hourly and daily sales.
- Opened and closed store while balancing registers and making bank deposits.
Server
P.F. Changs
Virginia Beach, VA
02.2018 - 07.2018
- Organized and highly personable server maintaining great customer service
- Skilled at anticipating, acknowledging, and fulfilling customer needs in a timely fashion
- Successful multitasking while remaining professional and steady throughout the entire shift
- Thorough knowledge of the food, drink, and wine listings and clarifying special offers while guiding customers requests
Cashier/Stock Clerk
Food Lion
Chesapeake, Virginia
11.2015 - 12.2016
- Provided genuine customer service to each customer
- Restocked goods and prepared brand displays throughout the store
- Maintained "see something, do something" philosophy, keeping my register and overall store clean
- Helped customers update mvp accounts and sign up for new services
Education
Advanced Studies Diploma -
Western Branch High School
2017
Skills
SUMMARY & HIGHLIGHTS
- Resourceful Assistant Store Manager equipped with experience in retail management and sales
- Responsible leader with broad experience and dedicated work ethic
- Training, mentoring, motivating
- Excellent communicator - able to provide clear and positive reinforcement for any given scenario
- Self-driven team player with strong multi-tasking skills
- Register balancing & deposit processing
- Inventory management
- Merchandizing
Timeline
Shipyard Personel
People Ready Staffing
08.2022 - Current
Sales Consultant
Altoona Honda
05.2021 - 06.2022
Personal Shopper
Walmart
01.2021 - 04.2021
Host
Champs Sports Bar and Grill Altoona
02.2020 - 12.2020
Floor Manager
Vans
09.2019 - 01.2020
Server
P.F. Changs
02.2018 - 07.2018
Assistant Store Manager
17th Street Surf Shop
01.2017 - 09.2019
Cashier/Stock Clerk
Food Lion
11.2015 - 12.2016
Advanced Studies Diploma -
Western Branch High School
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