Bisa Strickland
Fort Pierce,FL
Summary
Experienced in direct patient care, social work, and quality improvement with a Bachelor's Degree in Healthcare Administration/Management. Led initiatives to improve patient care, conducted trace and case investigations, and educated individuals on testing, treatment, and prevention. Skilled in facilitating CBT/DBT, anger management, coping skills, life skills, and substance abuse groups. Ready to bring a wealth of experience and a fresh perspective to Centene as a Patient Care Advocate.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disease Intervention Specialist
Florida Department of Health
05.2024 - 11.2024
- Led initiatives to improve patient care by conducting trace and case investigations, resulting in a 10% reduction in disease transmission rate.
- Educated individuals diagnosed with STIs and their partners on testing, treatment, and prevention, improving patient compliance by 10%.
- Maintained patient confidentiality while collecting and analyzing data on disease networks, enhancing public health response efficiency by 50%.
- Contributed to a safer environment by ensuring adherence to infection control protocols within healthcare facilities.
- Optimized resource allocation through monitoring program performance, evaluating results, and recommending improvements as needed.
Child Protective Investigator
Florida Department of Children and Families
02.2024 - 04.2024
- Currently working as a Child Protective Investigator with the State of Florida Department of Children and Families. Ensuring the safety of children from abuse, neglect, injury and sometimes death. My job as a CPI is to also ensure that children are protected from danger from parents and caregivers and to make sure they thrive and be productive in their individual capacity as a child. Assess child functions, identify problems in the home early and make appropriate referrals to prevent further harm by making better informed decisions on children's behalf.
Psychiatric Technician
Ambrosia Treatment Center
04.2023 - 12.2023
- Support, Care, Mentor, and Counsel adolescents aged 12-17, and adults with Substance Abuse/Addiction and other DSM 5 Dual Diagnosed Disorders in ADL's, Anger Management, Coping Skills, DBT, and Life Skills.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Assisted psychiatrists in administering medications, ensuring accurate dosages and monitoring side effects for optimal efficacy.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Collaborated with healthcare teams to review and adjust treatment strategies, leading to more personalized care.
Psychiatric Technician I
Department of Health and Human Services, Indian Health Services
01.2018 - 03.2022
- Facilitate CBT/DBT, Anger Management, Coping Skills, Life Skills and Substance Abuse groups to youth ages 12- 17. Liaison between youth and Social Worker, parents, teachers and guardians during treatment and follow up/after treatment care. Ensure youth are in touch with their heritage and culture by co-facilitating smudging and field trips to Pow Wow's and other Native American Cultural events.
Psychiatric Technician I
Sovereign Health Group
09.2015 - 12.2017
- Sole Technician for Dual Diagnosis Company servicing Substance Abuse and Mental Health care to adults 18 and older. Ordered, administered, counted, separated and maintained medications such as Suboxone, Methadone, Risperdal, Concerta and various other medications used for Substance Abuse and other DSM V disorders as medically directed from our host pharmacy Meds RX. Supervised 5 nurses, 1 medical assistant and 2 front desk clerks in sick call measures and urgent care issues for over 500 patients and 5 Doctors.
Education
Public Health -
West Coast University-Orange County
01.2022
Social Work - undefined
Virginia Commonwealth University
01.2024
Healthcare Administration and Management - undefined
University of Phoenix
01.2014
High school diploma - General Studies
East Orange Campus High School
01.1992
Skills
- Manager
- Leadership
- Supervisor
- Team Building
- Bookkeeping
- Billing
- Budgeting
- Account Management
- Customer Service
- Documentation
- Outbreak investigation
- Environmental health assessment
- Health promotion strategies
- Infection control measures
- Vaccine administration
- Emergency response planning
- Data collection and management
- Patient counseling
- Cross-cultural communication
- Technical report writing
- Healthcare collaboration
- Healthcare policy development
- Disease prevention programs
- Infectious disease control
- Risk communication
- Epidemiologic research
- Surveillance system design
- Laboratory testing coordination
- Public health education
- Epidemiological analysis
- Quality improvement initiatives
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient education
- Certified in CPR/AED
- Patient confidentiality
- Relationship building
- Patient support
- Clinical documentation
- Clinical assessment
- Documentation and recordkeeping
- End-of-life care
- Team building
- Task prioritization
- Coaching and development
- Work Planning and Prioritization
- Mental health counseling
- Self motivation
- Infection control
- Medical terminology
- Health promotion
- Assessing needs
- CPR/AED
- Interpersonal skills
- Analytical thinking
- Care coordination
- Conflict resolution
- Networking with staff
- Goal setting
- Professionalism
- Motivational interviewing
- Interpersonal communication
- Crisis intervention
- Training and teaching
- Patient advocacy
- Originality and creativity
- Cognitive behavioral therapy
- Intervention planning
- Time management abilities
- Continuous improvement
- Behavioral health
- Adaptability
- Written communication
- Client needs assessment
- Progress monitoring
- Patient evaluation
- Paperwork organization
- Managing records
- Basic life support for health care providers (BLS)
- Palliative care
- Individual counseling
- Crisis resolution
- Professional demeanor
- Problem-solving aptitude
- Schedule coordination
- Desktop and laptop computers
- Negotiation and persuasion
- Discharge planning
- Psychosocial assessment
- Cultural Competency
- Visiting patient homes
- Counseling
Certification
- NHA-Certified Phlebotomy Technician (NHA-CPT) National Healthcare Association (NHA)
- Q2L6E9K7
- Issued Oct 2024 - Expires Oct 2026
- Nationally Certified Psychiatric Technician Issued Feb 2020
- CPR Certification
- First Aid Certification
- Secret Clearance
- TS/SCI
- CNA
- Certified Home Health Aide
Languages
English
Native or Bilingual
Timeline
Disease Intervention Specialist
Florida Department of Health
05.2024 - 11.2024
Child Protective Investigator
Florida Department of Children and Families
02.2024 - 04.2024
Psychiatric Technician
Ambrosia Treatment Center
04.2023 - 12.2023
Psychiatric Technician I
Department of Health and Human Services, Indian Health Services
01.2018 - 03.2022
Psychiatric Technician I
Sovereign Health Group
09.2015 - 12.2017
Social Work - undefined
Virginia Commonwealth University
Healthcare Administration and Management - undefined
University of Phoenix
High school diploma - General Studies
East Orange Campus High School
Public Health -
West Coast University-Orange County
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